Dynamics 365 Remote Assist
AR collaboration tools
Augmented reality software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$20.00 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Education and training
- Energy and utilities
What is Dynamics 365 Remote Assist
Dynamics 365 Remote Assist is an augmented reality (AR) remote support application that connects frontline workers with remote experts using video calls, annotations, and shared views. It is used for field service, equipment maintenance, inspections, and guided troubleshooting on mobile devices and supported AR headsets. The product integrates with Microsoft Teams and the Dynamics 365 ecosystem to capture context (such as notes, images, and call artifacts) and support operational workflows.
Tight Microsoft ecosystem integration
Remote Assist integrates with Microsoft Teams for calling and collaboration, which can reduce friction for organizations already standardized on Microsoft 365. It also aligns with Dynamics 365 workflows, making it easier to associate remote support sessions with service operations and records. This ecosystem fit can simplify identity, user management, and adoption compared with stand-alone AR collaboration tools.
Supports AR headsets and mobile
The product supports hands-free scenarios through compatible AR headsets as well as smartphone and tablet use cases. This flexibility helps teams deploy remote assistance across different environments, from shop floors to field sites. It also enables a gradual rollout where some users start on mobile before moving to head-mounted devices.
Real-time visual guidance tools
Remote Assist provides live video with AR-style annotations and visual cues to guide on-site personnel. These capabilities support step-by-step troubleshooting and reduce ambiguity compared with voice-only support. The feature set aligns with common requirements in this category, such as marking up the scene and sharing what the worker sees.
Best fit for Microsoft stacks
Organizations not using Microsoft Teams or Dynamics 365 may see less value from the product’s strongest integrations. In mixed environments, teams may need additional configuration or process changes to align with existing IT and service systems. This can make vendor-neutral deployments harder than with tools designed to integrate broadly by default.
Hardware and licensing complexity
Hands-free usage depends on supported AR headsets, which adds device procurement, lifecycle management, and user training considerations. Total cost can increase when combining headset hardware with product licensing and required Microsoft subscriptions. These factors can slow pilots or limit deployment to high-value scenarios.
Connectivity-dependent field performance
Remote assistance quality depends on stable network connectivity for real-time video and annotations. In remote sites, industrial facilities, or areas with constrained bandwidth, users may experience degraded call quality or reduced effectiveness. Teams may need offline procedures or alternative support paths for low-connectivity environments.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Standalone Dynamics 365 Remote Assist (list price) | Not publicly listed on Microsoft public pricing pages / contact sales | Microsoft Learn "Buy a Dynamics 365 Remote Assist subscription" page exists but requires authorization and does not show a public list price. cite |
| Remote Assist (Attach license) | $20.00 per user/month (attach to qualifying base license) | Shown in Microsoft Dynamics 365 licensing guidance as an eligible attach SKU (price listed as $20 per user/month when attached to qualifying base USL). cite |
| Included via Dynamics 365 Field Service | $105.00 per user/month (paid yearly, US list price shown on Field Service pricing page) | Dynamics 365 Field Service includes access to Remote Assist; Field Service pricing page shows a Try for free option. Pricing varies by market/currency. cite |
Seller details
Microsoft Corporation
Redmond, Washington, United States
1975
Public
https://www.microsoft.com/
https://x.com/Microsoft
https://www.linkedin.com/company/microsoft/
