Upscope
Screen sharing software
Co-browsing software
Team collaboration software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$36 per agent per month
Free Trial
Free version unavailable
Small
Medium
Large
- Accommodation and food services
- Information technology and software
- Media and communications
What is Upscope
Upscope is a co-browsing and screen-sharing tool designed for customer support and sales teams to view and guide a user’s web session in real time. It is typically embedded into a company’s website or web application to enable troubleshooting, onboarding, and assisted conversions without requiring the end user to install software. The product focuses on agent-to-customer collaboration features such as session control, annotations, and privacy controls for sensitive fields.
Built for web-based co-browsing
Upscope is oriented around assisting customers inside a browser session rather than running a general-purpose meeting platform. This fits support and success workflows where agents need to see what a user sees and guide steps in a web app. It can reduce friction compared with tools that require full meeting setup or client downloads. The focus on in-app assistance makes it easier to standardize support processes around a single workflow.
Embeddable and workflow-friendly
The product is designed to be integrated into a website or web application, which supports contextual help directly where issues occur. This approach can align with helpdesk and CRM workflows by launching sessions from support interactions. It is useful for high-volume support teams that need repeatable, short sessions rather than scheduled meetings. Integration-centric design can also support consistent branding and controlled user experience.
Privacy and session controls
Co-browsing implementations commonly require controls to avoid exposing sensitive data, and Upscope provides mechanisms intended for that purpose (for example, masking or restricting interaction with selected elements). These controls help teams support users while maintaining internal compliance requirements. They also allow agents to collaborate without requesting credentials or asking users to share private information. This is a practical differentiator versus basic screen sharing alone.
Narrower than meeting suites
Upscope is primarily aimed at customer-facing co-browsing and assistance, not full team collaboration across chat, telephony, calendaring, and large meetings. Organizations looking for an all-in-one collaboration suite may still need separate tools for internal meetings and messaging. This can increase vendor count and administration overhead. It is best evaluated as a specialized support/sales enablement component rather than a universal collaboration platform.
Web-app focus limits scope
The strongest fit is browser-based experiences; supporting native desktop applications or complex multi-monitor scenarios is typically outside the core co-browsing model. If your support cases frequently involve OS-level settings, desktop software, or device-wide troubleshooting, a traditional remote support tool may be required. That can lead to a two-tool workflow for different case types. Buyers should map common incident categories to ensure coverage.
Implementation and governance effort
Embedding co-browsing usually requires engineering involvement to deploy scripts/SDKs, configure security policies, and validate performance impact. Teams also need governance for consent, recording, and data handling practices. Rollouts can require coordination across support, security, and product teams. This makes time-to-value more dependent on internal resources than purely agent-installed tools.
Plan & Pricing
UserView (tiered subscription)
| Plan | Price | Key features & notes |
|---|---|---|
| Core | $36 per agent/month (monthly) — annual: 2 months free (billed yearly) | Unlimited cobrowse sessions; see/draw/click/type/scroll; browser-to-browser audio; iOS/Android/Flutter SDKs; element & block masking; all integrations; administrators who don't host sessions are free; 14-day free trial (no credit card). |
| Enterprise | Custom pricing | For organisations with 100+ agents: volume discounts, consolidated billing, custom contracts & SLAs, dedicated CSM & priority support, security questionnaire assistance & BAA (HIPAA). Contact sales. |
Optional add-ons (UserView):
| Plan | Price | Key features & notes |
|---|---|---|
| On-premise (add-on) | $800 per year | Self-hosting option for extra security. |
| Session recordings (add-on) | $10 per agent/month | Optional session recording feature. |
| Implementation package (add-on) | $1,200 one-time | Professional implementation services. |
Co-Browsing API (usage-based)
Pricing model: Pay-as-you-go Base price: $0.05 per minute (billed to the nearest second) Minimum/commitment: 100 hours per month minimum (equivalent to a monthly minimum charge at $0.05/min). Free tier/trial: 14-day free trial with 10 hours included (no credit card required). Example costs / add-ons: Session recording +$0.03 per minute; On-premise hosting +$800/year. Discount options: Yearly commitments and enterprise plans (300/500/1000 monthly hours) unlock custom pricing and discounts; contact sales for volume pricing.
