Product Fruits
Digital adoption platforms
Customer self-service software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$96 per month
Free Trial
Free version unavailable
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- Arts, entertainment, and recreation
- Agriculture, fishing, and forestry
- Accommodation and food services
What is Product Fruits
Product Fruits is a digital adoption platform for SaaS products that helps teams guide users inside the application with in-app onboarding and contextual support. It is used by product, customer success, and support teams to reduce time-to-value and deflect common questions through self-serve help. The platform focuses on no-code creation of tours, tooltips, announcements, and an in-app help center/knowledge base widget. It also includes basic product usage tracking to measure engagement with guidance elements.
No-code in-app guidance
Product Fruits provides point-and-click builders for tours, tooltips, and contextual hints that run directly in the web app. This supports rapid iteration by non-engineering teams and reduces dependency on development cycles. It fits common onboarding and feature-adoption workflows without requiring a full custom implementation.
Built-in self-serve help
The product includes an in-app help widget that can surface knowledge base content and guidance in context. This supports customer self-service by letting users find answers without leaving the product. It can reduce repetitive support requests for common “how do I” questions when content is kept current.
Lightweight adoption analytics
Product Fruits tracks interaction with guidance elements (e.g., completion and engagement) to help teams understand what users see and use. These metrics support basic optimization of onboarding flows and announcements. For organizations that do not need a full product analytics suite, this can be sufficient for measuring enablement content performance.
Limited advanced analytics depth
Compared with platforms that combine digital adoption with deep product analytics, Product Fruits’ reporting is typically more focused on guidance performance than full behavioral analysis. Teams needing complex funnels, retention cohorts, or extensive segmentation may require additional tooling. This can increase total cost and integration effort in analytics-heavy environments.
Primarily web-app focused
Digital adoption implementations commonly depend on JavaScript-based instrumentation and in-app UI overlays. If an organization needs robust support for native mobile apps, desktop apps, or highly customized front ends, feasibility and effort can vary. Buyers should validate coverage for their specific tech stack and UI framework.
Knowledge base not full suite
While the in-app help center supports self-service, it is not positioned as a full customer service platform with ticketing, omnichannel messaging, and workforce workflows. Support organizations that require end-to-end case management may need a dedicated help desk alongside it. This can create content duplication and governance overhead across systems.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | $96 per month (annual billing, up to 1,500 MAUs) | Includes Copilot (Starter), unlimited tours & tooltips, 3 checklists, Life Ring Button, announcements, public knowledge base; pricing scales by monthly active users (MAUs); 25% off when billed annually (page shows $96 as the annual monthly rate for 1,500 MAUs). |
| Pro | $149 per month (annual billing, up to 1,500 MAUs) | Starter features plus Copilot (Pro), unlimited checklists, NPS & surveys, custom events, Tours JS triggers, advanced integrations, REST API; pricing scales by MAUs; 25% off when billed annually. |
| Business / Enterprise | Contact sales / Custom pricing | Custom contract/terms, roles & permissions, SAML SSO, SLA, security audit, custom integrations and flexible usage limits; vendor lists a "Let's talk" / "Talk to sales" option for larger or custom plans. |
Seller details
Product Fruits s.r.o.
Private
https://productfruits.com/
https://x.com/productfruits
https://www.linkedin.com/company/product-fruits/
