Cerb
Shared inbox software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$40 per seat per month
Free TrialFree version
Small
Medium
Large
- Energy and utilities
- Agriculture, fishing, and forestry
- Healthcare and life sciences
What is Cerb
Cerb is a web-based shared inbox and work management platform used to handle customer support and internal service requests across email and other channels. It provides ticketing, assignment, automation, and knowledge features to help teams collaborate on incoming messages and tasks. Cerb is commonly deployed by small to mid-sized teams that want a self-hosted option with configurable workflows and roles. It differentiates through extensive customization, automation rules, and on-premises deployment support.
Self-hosted deployment option
Cerb supports on-premises/self-hosted deployments, which can help organizations meet internal security, data residency, or compliance requirements. This can be important for teams that cannot use SaaS-only shared inbox tools. Self-hosting also enables tighter control over upgrades and infrastructure. It can fit IT-managed environments where email and identity systems are centrally administered.
Configurable workflows and automation
Cerb includes rule-based automation for routing, assignment, notifications, and status changes. Teams can tailor queues, groups, roles, and custom fields to match internal processes. This flexibility supports more complex service workflows than basic shared inbox setups. It is useful when multiple departments share the same intake channels but need different handling rules.
Unified work queue for teams
Cerb centralizes inbound requests into shared queues with ownership, collaboration, and auditability. It supports internal notes, task tracking, and knowledge-style content to reduce duplicated effort. Managers can use queue visibility and worker activity to coordinate coverage. This helps teams avoid collisions and missed responses that occur with personal inbox-based handling.
Heavier setup and administration
Cerb’s flexibility typically requires more configuration than lightweight shared inbox products. Self-hosted deployments add infrastructure, backups, and upgrade responsibilities. Organizations without dedicated admin resources may find initial setup time-consuming. Ongoing tuning of rules and permissions can be necessary as processes evolve.
UI and onboarding learning curve
Because Cerb exposes many configuration and workflow options, new agents and admins may need training to use it efficiently. Teams accustomed to simpler, guided inbox tools may find navigation and terminology less intuitive. Documentation and internal playbooks often become important for consistent usage. This can slow adoption in fast-growing support teams.
Channel and app ecosystem variability
Compared with platforms that focus heavily on prebuilt omnichannel messaging and large app marketplaces, Cerb’s out-of-the-box channel breadth and third-party integrations may require more custom work. Some integrations may depend on APIs, plugins, or bespoke development. This can increase implementation effort when connecting to CRM, marketing, or telephony systems. Buyers should validate required integrations and channels during evaluation.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Self-Hosted | Free for your first 3 seats; $40 per seat/month after | Install on your own infrastructure; full control over data and environment; direct database access; unlimited free development and staging instances; license never expires for versions released during subscription; you manage installation, updates, scaling, and backups; configure your own email (POP3/IMAP); host your own community portals; "Register for a free license" on vendor site. |
| Cerb Cloud | $40 per seat/month | Fully managed SaaS; start with a free trial ("no time limit while active" per vendor site); high availability, security, automatic scaling; instant access to latest version and same-day security patches; automated redundant backups with point-in-time recovery; choose data center (US, UK, Europe, Asia-Pacific); optional high-deliverability SMTP and instant inbound mail delivery; unlimited community portal hosting; bring your own domain; subscriptions interchangeable with self-hosted. |
Additional notes: Academic discount: 50% (qualified institutions). Charities/non-profits: free license with more than one seat may be available if eligible. Optional enterprise support adds priority support, training, and consultation.
Seller details
Webgroup Media LLC
Portland, Oregon, United States
2002
Private
https://cerb.ai/
https://x.com/cerb_ai
https://www.linkedin.com/company/webgroup-media
