2600Hz
UCaaS platforms
VoIP providers
Communication platform as a Service (cPaaS) platforms
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is 2600Hz
2600Hz is a cloud communications software platform used to build and operate voice and unified communications services, typically by service providers, resellers, and enterprises that want to manage telephony at scale. It provides multi-tenant PBX/UC features, SIP trunking/voice routing components, and APIs for provisioning and integration. The product is commonly deployed to support white-labeled UCaaS offerings, hosted PBX, and programmable voice workflows. It differentiates through a carrier/service-provider orientation, multi-tenant administration, and extensibility for custom service packaging.
Service-provider multi-tenancy
The platform is designed for multi-tenant operations, which supports managing many customer accounts, domains, and policies from a centralized admin layer. This fits providers and resellers that need delegated administration, customer-level separation, and repeatable service templates. It aligns well with white-label and channel delivery models where operational tooling matters as much as end-user apps.
Programmable and API-driven
2600Hz exposes APIs and integration points that support automated provisioning, lifecycle management, and embedding communications into external systems. This helps teams connect telephony to CRM/helpdesk workflows, identity systems, and billing/OSS stacks. Compared with more end-user-first UC tools, the emphasis on programmability supports custom service design and automation.
Voice and SIP focus
The product centers on voice infrastructure concepts such as SIP, call routing, numbering, and PBX feature sets. This can be advantageous for organizations that need control over call flows, trunks, and telephony policy rather than only packaged collaboration features. It also supports building differentiated voice services where routing logic and provisioning flexibility are key.
Higher implementation complexity
The platform’s provider-grade flexibility typically requires more telephony expertise to deploy and operate than turnkey UCaaS offerings. Teams may need to design call routing, numbering plans, and operational processes rather than relying on prescriptive defaults. This can increase time-to-value for smaller organizations without dedicated voice engineering resources.
End-user UX varies by deployment
Because 2600Hz is often used for white-labeled or customized services, the end-user experience can depend on how a provider packages clients, features, and support. Organizations evaluating it should validate the specific user applications, device support, and feature completeness offered in their intended deployment. This can make comparisons to packaged UC suites less straightforward.
Not a full contact-center suite
While it supports telephony and programmable call handling, it is not positioned as a complete enterprise contact center platform with deep WEM/WFM, advanced omnichannel, and out-of-the-box analytics typical of dedicated contact-center products. Buyers needing those capabilities may require additional applications or integrations. This adds vendor and integration overhead for contact-center-heavy use cases.
Plan & Pricing
Pricing model: Pay-as-you-go / usage-based (custom/white-label; 2600Hz does not publish standard public subscription tiers and directs prospective customers to sales).
Free tier/trial: 2600Hz offers trial accounts (see notes).
Example costs (documented on official 2600Hz docs):
- SMS: $0.25 monthly fee per number activated; each inbound and outbound SMS costs $0.009.
- MS Teams integration: KAZOO user/device license plus $2.50 for each Teams integration (volume discount for >=1,000 users — contact sales).
- Phone numbers / services (examples from billing/service plan samples in docs): US DID phone number – $1.00 (rate); US Toll-free phone number – $4.99 (rate); International phone number – $4.99 (rate).
- Trunks / limits (examples): Two-way trunk – $24.99 (rate); Inbound trunk – $6.99 (rate); Outbound trunk – $21.99 (rate).
- User/device example: User rate shown as $18.99 (example service plan).
Notes & caveats:
- The official 2600Hz commercial site does not list standard per-seat subscription tiers or a published minimum monthly price — most commercial/enterprise pricing is handled via sales/quote. The docs contain example/service-plan rates and per-feature charges (above) that may be used by service providers/resellers but are not presented as a single public subscription table.
Discount options: Volume/commitment discounts are available by arrangement (e.g., Teams-integration volume pricing at 1,000+ users — contact sales).
Seller details
2600Hz, Inc.
San Francisco, CA, USA
2011
Private
https://www.2600hz.com/
https://x.com/2600hz
https://www.linkedin.com/company/2600hz/
