VirtualPBX
UCaaS platforms
VoIP providers
Call center infrastructure (CCI) software
Contact center software
Cloud PBX platforms software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$18 per user per month
Free Trial
Free version unavailable
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What is VirtualPBX
VirtualPBX is a cloud-based business phone system that provides hosted PBX calling, IVR/auto-attendant, call routing, voicemail, and extensions without on-premises telephony hardware. It targets small to mid-sized organizations that need a virtual phone system for distributed teams, customer-facing lines, and basic queue-based call handling. The product emphasizes configurable call flows and business telephony features delivered over VoIP, with options to add contact-center-style capabilities such as call queues and reporting.
Core cloud PBX features
VirtualPBX provides standard hosted PBX capabilities such as auto-attendant/IVR, extensions, ring groups, voicemail, and call forwarding. These features support common business telephony scenarios like departmental routing and after-hours handling. For organizations replacing legacy PBX hardware, it offers a straightforward cloud alternative focused on voice calling.
Call routing and queue handling
The platform supports call queues and routing rules that help teams manage inbound calls more consistently than basic VoIP lines. This can fit small support or sales teams that need structured distribution without deploying a full enterprise contact center stack. It also supports multi-location and remote-user scenarios through cloud-based configuration.
Business telephony administration
VirtualPBX centralizes phone-number management and call-flow configuration in an admin interface. This reduces reliance on physical PBX changes and can speed up moves/adds/changes for extensions and routing. It is positioned for organizations that want PBX administration capabilities without building custom telephony infrastructure.
Limited enterprise CC depth
Compared with dedicated contact center platforms, VirtualPBX typically offers fewer advanced workforce and omnichannel capabilities. Organizations needing sophisticated skills-based routing, WFM/WFO, advanced QA, or deep analytics may find gaps. It is generally better aligned to voice-centric teams with simpler queue and reporting requirements.
UC suite breadth varies
As a PBX-first product, its broader unified communications coverage (e.g., meetings, team messaging, and extensive collaboration features) may be less comprehensive than UCaaS suites that center on collaboration. Buyers standardizing on a single vendor for calling plus full collaboration should validate feature parity and integrations. This is especially relevant for organizations consolidating multiple communication tools.
Integration ecosystem may be narrower
Some organizations require extensive prebuilt integrations with CRMs, help desks, and data/BI tools, plus robust APIs and eventing. VirtualPBX may not match the breadth of integration marketplaces found in larger platforms, depending on the specific systems in use. Prospective customers should confirm required integrations, SSO options, and reporting exports before committing.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Flex | $18 per user/month (monthly); $17 per user/month (annual, save 10%) | Unlimited local minutes; first VoIP device & local number per user; Auto Attendant; Text Forwarding; Zapier, Webhooks & AWS integrations; free VirtualPBX softphone and web phone. Source: VirtualPBX pricing page. |
| Pro | $27 per user/month (monthly); $25 per user/month (annual, save 10%) | Everything in Flex plus send & receive text messages, MS Teams & CRM integrations, automatic call recording, custom call flows & API. Source: VirtualPBX pricing page. |
| Complete | $59 per user/month (monthly); $50 per user/month (annual, save 10%) | All Business Phone features plus advanced call queues & routing, whisper & barge for supervisors, 1,000 toll-free minutes & 2,500 SMS; includes Webchat & VirtualText features (AI Agent, sentiment analysis, shared inbox). Source: VirtualPBX pricing page. |
| Contact Center | As low as $59 per agent/month (paid annually); custom quotes for larger/complex deployments | Contact-center solution with ACD queues, native CRM integrations, live dashboards, in-house (white-glove) support; pricing is presented as "As Low As $59 agent/month (paid annually)" and requires sales conversation for personalized quotes. Source: VirtualPBX Contact Center page. |
| VirtualText Chat | 14-day free trial; then $99 per month (converts automatically at trial end) | Webchat + AI Agent product: includes 3 users, trained AI Agent, custom playbook, sentiment analysis, shared inbox. Official site states a 14-day free trial and that the trial converts to the $99/mo VirtualText Chat Plan after trial. Source: VirtualPBX pricing/VirtualText sections. |
Usage-based / SIP Trunking (labeled format): Pricing model: Pay-as-you-go / usage-based Free tier/trial: Not indicated on the SIP Trunking product page Example costs: Plans start with 10 channels; additional channels $4.99/mo each; each plan includes 5 burstable channels; dedicated servers $49.99/mo; Local numbers $1.99; Toll-free numbers $1.99; International numbers starting at $4.99 (varies). Source: VirtualPBX SIP Trunking page.
Add-ons (selected examples from official site):
- Virtual Extensions: $4.99/mo each (available on Pro, Ultra, and Contact Center plans). Source: VirtualPBX Virtual Extension page.
- Wallboards: $25 each/month (available on Pro and Ultra plans). Source: VirtualPBX Add-Ons page.
- Advanced Call Reports + Call Tagging: $99/mo on Business Phone Pro and Ultra plans (included on Contact Center). Source: VirtualPBX Add-Ons page.
Notes:
- All Business Phone plans include a 14-day money-back guarantee; taxes & fees are added at checkout. Pricing pages indicate monthly and annual (10% savings) rates. All information above is taken directly from VirtualPBX's official website (pricing, contact center, SIP trunking, add-ons, and VirtualText pages).
Seller details
VirtualPBX, Inc.
San Jose, CA, USA
Private
https://www.virtualpbx.com/
https://x.com/virtualpbx
https://www.linkedin.com/company/virtualpbx/
