PBXware
UCaaS platforms
VoIP providers
Call center infrastructure (CCI) software
Contact center software
Cloud PBX platforms software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is PBXware
PBXware is a software-based IP PBX platform used to deliver business telephony services over SIP, including extensions, IVR, voicemail, call routing, and trunking. It is typically deployed by telecom providers, managed service providers, and IT teams that need to run or resell hosted PBX and related voice services. The product supports multi-tenant operation and can be deployed on-premises or in private/public cloud environments. PBXware is commonly paired with softphones, SIP endpoints, and carrier interconnects to build a complete voice service.
Service-provider oriented multi-tenancy
PBXware is designed for multi-tenant deployments, which fits providers and MSPs that host PBX instances for multiple customer organizations. It supports tenant separation and centralized administration for managing many customers from one platform. This model aligns with operational needs such as provisioning, lifecycle management, and standardized service templates. It is a practical fit when the goal is to deliver hosted PBX as a managed service rather than a single-company PBX.
Flexible deployment and control
PBXware can be deployed on customer infrastructure or in cloud environments, enabling organizations to choose where call control and media services run. This flexibility helps teams meet data residency, network, and integration constraints that are harder to satisfy with purely vendor-hosted offerings. It also allows tighter control over SIP trunking, numbering, and interconnect design. The platform approach suits environments that need custom dial plans and telephony policy control.
Broad PBX feature coverage
The platform includes core PBX capabilities such as IVR, hunt groups/queues, voicemail, call forwarding, and time-based routing. These features cover common business telephony scenarios and can serve as the foundation for basic inbound call handling. For organizations building voice services, this reduces reliance on multiple point tools for standard PBX functions. It can support a range of endpoint types via SIP, including desk phones and softphones.
Not a full CCaaS suite
While PBXware can support call queues and related routing, it is not positioned as an end-to-end cloud contact center suite with advanced workforce engagement, analytics, and omnichannel capabilities. Organizations needing native digital channels (chat, email, social) and deep agent tooling may require additional products or integrations. Reporting and quality management requirements typical of larger contact centers may exceed what a PBX-centric platform provides. This can increase solution complexity for contact-center-first deployments.
Provider-grade operational overhead
Running PBXware as a hosted service typically requires telephony engineering skills (SIP, SBCs, numbering, carrier interconnects) and ongoing operational management. Compared with fully managed UCaaS/contact center platforms, more responsibility sits with the operator for uptime, scaling, security hardening, and upgrades. This can be a limitation for smaller IT teams that want a turnkey service. Total cost of ownership depends heavily on in-house expertise and hosting choices.
Integration ecosystem varies
PBXware deployments often rely on external systems for CRM integration, advanced reporting, and unified communications features beyond voice. Compared with platforms that provide extensive prebuilt integrations and app marketplaces, integration breadth can be more dependent on custom work or partner components. This may affect time-to-value for organizations that need out-of-the-box connectors. Buyers should validate required integrations (CRM, ticketing, identity, recording) for their specific use case.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Multi-Tenant Edition | Custom pricing — contact sales (priced per number of extensions/instances; no public per-seat/month or billing cadence published) | Multi-tenant architecture to host multiple customers on a single instance; scalable add/remove instances and extensions; white-labeling; LCR, ERG, voicemail management; targeted at service providers. |
| Business Edition | Custom pricing — contact sales (customizable; no public list prices) | Hot-desking, role-based management, auto-provisioning, cloud or on-site deployment options; aimed at medium/enterprise customers; includes UC apps (gloCOM) and admin tooling. |
| Contact Center Edition | Custom pricing — contact sales (licensed per extensions/agents; no public pricing) | Omnichannel contact center features: ACD/queues, real-time monitoring, wallboards, campaign management, CRM integrations, reporting and supervisor tools. |
| Service Provider (SP) Edition | Custom pricing — contact sales | Multi-tenant management/centralized admin for PBXware systems (SSO, trunk automation, cross-system search); not a standalone PBX (used alongside PBXware systems). |
Notes: Bicom Systems states they do not publish prices on their website and that pricing is provided to partners/customers via contact with sales/account managers. The vendor also documents perpetual license options and downloadable PBXware installers (downloads require vendor channels/account).
Seller details
Bicom Systems
London, United Kingdom
2004
Private
https://www.bicomsystems.com/
https://x.com/bicomsystems
https://www.linkedin.com/company/bicom-systems/
