Ooma Enterprise
UCaaS platforms
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$19.99 per user per month
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Medium
Large
- Real estate and property management
- Construction
- Agriculture, fishing, and forestry
What is Ooma Enterprise
Ooma Enterprise is a cloud-based unified communications platform that provides business VoIP calling, messaging, and related telephony features for organizations that want to replace or augment legacy PBX systems. It targets small to mid-sized businesses and distributed teams that need multi-site phone service, call routing, and administrative controls. The product is typically sold as a per-user service with options for desk phones, softphones, and integrations with common business tools.
Business VoIP core features
Ooma Enterprise covers core UCaaS telephony needs such as auto attendants, ring groups, call queues, voicemail, call forwarding, and number management. It supports multi-location setups and centralized administration for managing users and extensions. For organizations primarily focused on voice calling and PBX replacement, the feature set aligns with common requirements.
Multiple endpoint options
The service supports desk phones as well as softphone/mobile usage, which helps accommodate hybrid and remote work patterns. This flexibility reduces dependency on a single device type and can simplify rollouts across different roles. It also enables continuity when users move between office and mobile contexts.
SMB-oriented deployment model
Ooma Enterprise is positioned for organizations that want a packaged UCaaS service rather than a build-your-own communications stack. Provisioning and day-to-day administration are designed around typical SMB IT capacity and workflows. This can reduce implementation effort compared with more complex platforms that emphasize deep customization.
Limited contact-center depth
Compared with platforms built primarily for contact centers, Ooma Enterprise generally offers less depth in advanced routing, workforce management, and analytics. Organizations with complex omnichannel requirements or sophisticated QA and reporting needs may require additional tools. This can increase integration and vendor-management overhead for larger support or sales operations.
Video and meetings variability
UCaaS buyers often expect tightly integrated meetings and video experiences alongside telephony. Depending on plan and deployment, video/meeting capabilities and the surrounding ecosystem may be less comprehensive than products centered on meetings-first collaboration. Teams that rely heavily on conferencing features may need to validate fit through a pilot.
Integration ecosystem constraints
While common business integrations may be available, the breadth of prebuilt integrations and extensibility can be narrower than platforms with large developer ecosystems. If an organization depends on many CRM/helpdesk integrations or custom workflows, it may face additional configuration or third-party connector work. API capabilities and supported integrations should be confirmed against specific use cases.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Standard | $19.99 per user/month | Crystal-clear voice; 50+ calling features; Virtual receptionist; Audio meetings; Caller info match; Text messaging; Desktop & mobile apps; Hot desking; Unlimited calling in U.S., Canada & Mexico; White Glove onboarding; Dedicated Customer Success Heroes; 24×7 North American support. |
| Enhanced | $27.99 per user/month | Everything in Standard, plus: Video meetings; Enhanced text messaging; Always-on & ad hoc recording; Voicemail transcription; Unlimited virtual fax; Enhanced call blocking; Web-based admin portal; CRM integration; Business analytics; Open API framework. |
| Call Center | $49.99 per user/month | Everything in Enhanced, plus: Automatic Call Distributor (ACD); Interactive Voice Response (IVR); Unlimited call queues; Skills-based routing; Call backs; No-answer call forwarding; Intelligent reconnect; Visual DIY call flows; Advanced real-time reporting & wallboards. |
Seller details
Ooma, Inc.
Sunnyvale, CA, USA
2004
Public
https://www.ooma.com/
https://x.com/Ooma
https://www.linkedin.com/company/ooma-inc-/
