OpenScape Cloud
UCaaS platforms
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is OpenScape Cloud
OpenScape Cloud is a cloud-based unified communications service that provides enterprise telephony and collaboration capabilities such as voice calling and related UC features. It is used by organizations that want to move PBX/UC workloads to a hosted model while maintaining centralized administration and carrier-grade calling. The product is commonly associated with deployments that integrate with existing enterprise voice environments and service-provider delivery models.
Enterprise-grade voice heritage
OpenScape Cloud is positioned around enterprise telephony and PBX replacement use cases, which can be important for organizations with complex voice requirements. It supports centralized call control and administrative functions expected in enterprise UC environments. This focus can be a fit for customers prioritizing voice reliability and traditional telephony feature depth over lightweight meeting-first tools.
Service-provider delivery alignment
The offering is commonly delivered through provider/partner channels, which can suit organizations that procure communications as a managed service. This model can simplify contracting, provisioning, and ongoing operations when a telecom or managed service provider is the primary IT partner. It also supports multi-site rollouts where a provider coordinates numbers, trunks, and migrations.
Integration with legacy estates
OpenScape Cloud is often evaluated in environments that already run enterprise voice infrastructure and need a migration path rather than a full rip-and-replace. It can be used alongside existing telephony components during phased transitions. This can reduce cutover risk for organizations with many sites, extensions, or specialized voice workflows.
Less meeting-centric positioning
Compared with UCaaS products that emphasize video meetings and rapid end-user adoption, OpenScape Cloud is more telephony-centric in how it is typically positioned. Organizations seeking a single, modern collaboration hub may need to validate meeting, messaging, and user experience expectations carefully. In practice, some deployments rely on additional tools for conferencing and collaboration.
Channel-dependent customer experience
Because delivery commonly involves partners or service providers, support processes, SLAs, and feature packaging can vary by region and provider. Buyers may need to confirm who owns incident response, number management, and change requests. This can add procurement and governance overhead versus a single-vendor direct model.
Unclear current product roadmap
The OpenScape brand has changed ownership over time, and cloud UC portfolios have been reorganized across entities. Prospective customers should validate the current roadmap, lifecycle status, and availability in their geography before committing. This is especially important for long-term contracts and large migrations.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Essential (Mitel Secure Cloud user package) | Contact sales | Listed as one of the user packages on Mitel Secure Cloud (private managed cloud; service-level differentiation by user role; OpenScape Voice/OpenScape UC available). |
| Premier (Mitel Secure Cloud user package) | Contact sales | Listed as a higher-tier user package; private managed cloud with stronger service levels and additional managed services — contact Mitel for details. |
| Elite (Mitel Secure Cloud user package) | Contact sales | Top-tier package for enterprise customers (premier SLA, TAM/architecture support referenced for very large deployments). |
Notes: Mitel Secure Cloud product pages reference "Enterprise" and "Very Large Enterprise" managed service offerings (1,000–5,000 users; 5,000+ users) and state that pricing is available via Mitel / contact sales. No public per-user or per-month pricing was published on the vendor site.
Seller details
Unify
San Francisco, California, United States
2023
Private
https://unify.ai/
https://x.com/unifyai_
https://www.linkedin.com/company/unifyai
