BroadVoice
UCaaS platforms
VoIP providers
Call center infrastructure (CCI) software
Contact center software
Cloud PBX platforms software
Call & contact center software
AI music generator tools
AI sound effect generator tools
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if BroadVoice and its alternatives fit your requirements.
$10 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Real estate and property management
- Accommodation and food services
- Construction
What is BroadVoice
BroadVoice is a cloud communications provider that offers hosted PBX/VoIP calling and related unified communications capabilities for businesses. It targets small to mid-sized organizations that need business phone service, extensions, call routing, and administrative controls without operating on-premises telephony hardware. The product is typically delivered as a managed service with SIP/VoIP connectivity and optional contact-center-style features depending on plan and deployment.
Business telephony core features
BroadVoice focuses on hosted PBX and VoIP calling functions such as extensions, auto attendants, call routing, and voicemail. These capabilities cover common requirements for replacing legacy PBX systems with cloud calling. For many SMB deployments, this scope can be sufficient without adopting a full enterprise contact center suite.
Managed service delivery model
The offering is positioned as a provider-managed service, which can reduce the need for in-house telephony expertise. Provisioning, number management, and ongoing service operations are typically handled through the vendor’s processes and support. This model can be practical for organizations that prefer a single provider for connectivity and calling service.
Supports multi-site calling needs
Cloud PBX architectures like BroadVoice are commonly used to connect multiple locations and remote users under one dial plan. Centralized administration and standardized call flows help maintain consistent handling across sites. This aligns with distributed teams that need business calling without deploying equipment at each location.
Contact center depth may vary
Compared with specialized contact center platforms, BroadVoice’s contact-center capabilities may be more limited in areas such as advanced workforce management, quality management, and sophisticated routing/analytics. Organizations with complex omnichannel requirements often need deeper native functionality. Buyers should validate which contact center features are included versus requiring add-ons or third-party tools.
Integrations and ecosystem uncertainty
UCaaS and CCI buyers often rely on prebuilt integrations with CRM, helpdesk, and collaboration tools. BroadVoice’s available integration catalog and API depth can be a deciding factor, but public details may be less comprehensive than larger platforms. Prospective customers should confirm supported integrations, authentication methods, and any professional services required.
Limited public product transparency
Some operational details (e.g., SLA terms, regional data center options, compliance attestations, and feature-by-plan matrices) may not be as clearly documented as in larger enterprise offerings. This can increase evaluation time and require more vendor-led discovery. Regulated industries should request written documentation for security, retention, and compliance needs.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Metered | $10 per user/month | Call Forwarding, Call Park, Find Me/Follow Me, Hot Desking, Web Portal, Mobile App, Voicemail, Voicemail-to-Email; SMS $0.01/message; Domestic calling metered at $0.029/min.. |
| Virtual | $12 per user/month | MS Teams integration, Mobile App, Communicator (chat/softphone), Voicemail, Free local DID, Unlimited business SMS, Unlimited domestic calling.. |
| Standard | $18 per user/month | All Metered features plus Unlimited Calling, Local DID, No-cost SMS, Communicator (chat + softphone).. |
| Pro | $23 per user/month | All Standard features plus Virtual Fax, One Number, Global Extension, Call Recording, Communicator (video + screen share), Call Catch, Integrations.. |
Additional items / notes:
- Call Center (virtual call center) is listed in the plan comparison with a $40 charge shown across plans (listed as "$40" in the comparison table). The pricing page presents this as a line item in the feature comparison..
- Advanced Analytics: Official site offers Advanced Analytics free to current customers for 60 business days; after the trial period Broadvoice states it will be charged at $1.00 per seat, per month..
- Promotional offer: Broadvoice has a limited-time promotion ("3 months free") for new customers with conditions (minimum 10 seats, three-year contract, credit card on file). This is a promotional offer, not a stated permanent free tier..
