Sangoma
UCaaS platforms
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Sangoma and its alternatives fit your requirements.
Contact the product provider
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Agriculture, fishing, and forestry
- Real estate and property management
- Construction
What is Sangoma
Sangoma is a unified communications platform and vendor that provides cloud and on-premises business telephony, messaging, and video meeting capabilities, commonly packaged as a UCaaS offering. It is used by small to mid-sized organizations and IT/telecom providers that need PBX replacement, multi-site calling, and call routing features. The product portfolio includes both proprietary and open-source-derived components, with options for self-managed deployments and hosted services. Sangoma also sells related voice infrastructure (gateways, SBCs, IP phones) that can be used alongside its UC deployments.
Flexible deployment options
Sangoma supports cloud-hosted and on-premises deployments, which can fit organizations with data residency, network, or legacy telephony constraints. This flexibility can be useful for phased migrations from legacy PBX environments. It also aligns with service-provider and MSP delivery models where the operator manages the platform.
Strong telephony feature depth
The offering emphasizes core PBX and call-control capabilities such as extensions, IVR, ring groups, call queues, and SIP trunking integration. These functions address common business calling requirements without requiring a separate contact-center platform for basic queueing. The portfolio also includes voice connectivity and hardware components that can simplify end-to-end telephony builds.
Ecosystem for IT and telecom
Sangoma is commonly positioned for IT teams, resellers, and telecom providers that want administrative control and customization. The availability of related network edge products (for example, gateways/SBCs) can reduce integration effort in hybrid voice environments. This can be advantageous when connecting to existing carriers, analog devices, or mixed endpoint fleets.
Portfolio can feel fragmented
Sangoma is a company name used across multiple UC and telephony products, which can make product selection and packaging less straightforward than single-suite UCaaS offerings. Capabilities may vary depending on which Sangoma platform or edition is chosen. Buyers often need careful scoping to confirm which features are included versus add-ons.
Advanced CCaaS may require add-ons
Organizations seeking sophisticated contact-center functions (for example, advanced workforce tools, deep analytics, or complex omnichannel routing) may need separate modules or a dedicated contact-center product. Basic call queueing is typically available, but feature parity with specialized contact-center platforms is not guaranteed. This can increase solution complexity for customer support-heavy environments.
User experience varies by component
Because the portfolio spans different products and deployment models, the end-user and admin experiences can differ across clients and management consoles. This can affect training, support, and standardization across departments. Prospective customers typically need hands-on validation of the specific apps and admin tools they plan to deploy.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Standard | Not published — contact Sangoma sales/partners | Core UC telephony (DID, 3-way calling, conferencing, voicemail, E911), basic productivity apps, TeamHub integration, Sangoma Meet video; features listed in Sangoma UC Cloud brochure. |
| Advanced | Not published — contact Sangoma sales/partners | Includes Standard plus Advanced call queues, unlimited calling plan (US 48 states), MS Teams integration, increased SMS/email allotments, Sangoma desk phone included per seat per the brochure. |
| Premium | Not published — contact Sangoma sales/partners | Includes Advanced plus international calling, expanded calling regions (Canada, Mexico, Alaska & Hawaii), larger SMS/email allotments, free Sangoma P320 per seat (brochure indicates phone promotion); typically requires longer-term agreements for some promos. |
| Enterprise / Custom | Custom pricing / Contact sales | White-label, multi-location/multi-tenant, contact center integrations (Sangoma CX), managed network and SD-WAN bundles — pricing provided by quote. |
Notes: Sangoma’s public product pages and official UC Cloud brochures (hosted on sangoma.com) list plan names and detailed feature sets but do not publish public per-user or per-seat prices; brochures include placeholders for price fields, indicating reseller/sales-provided quotes.
Seller details
Sangoma Technologies Corporation
Markham, Ontario, Canada
1984
Public
https://www.sangoma.com/
https://x.com/sangoma
https://www.linkedin.com/company/sangoma-technologies/
