Telavox
UCaaS platforms
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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219 kr per month
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What is Telavox
Telavox is a cloud-based unified communications platform that provides business telephony, softphone/mobile apps, messaging, and related calling features. It is used by small and mid-sized organizations that want to manage users, numbers, and call flows in a single admin interface, often across multiple sites and countries. The product combines PBX-style configuration with operator services and integrations to common business systems. Telavox is primarily positioned for organizations that need managed voice services with UC functionality rather than a full enterprise contact-center suite.
Strong cloud telephony foundation
Telavox centers on business voice services, including number management, call routing, IVR-style call flows, and user provisioning. It supports softphone usage across desktop and mobile, which helps organizations reduce dependence on desk phones. The admin tooling is designed for day-to-day telephony operations such as onboarding users and adjusting routing. This focus can be a practical fit for companies prioritizing reliable business calling over advanced contact-center functions.
Operator-style managed services
Telavox operates as a communications provider as well as a software platform, which can simplify procurement of voice services and platform licensing. Organizations can consolidate carrier relationships, number porting, and platform management under one vendor. This model can reduce integration work compared with assembling separate PBX software and telecom services. It is particularly relevant for multi-site deployments that need centralized control of telephony.
Business system integrations available
Telavox offers integrations intended to connect calling with business workflows (for example, CRM-related calling and logging). These integrations can help users place calls from business applications and capture call activity for reporting. Compared with more contact-center-oriented products in the space, the integration approach is typically oriented to sales and service teams using standard business apps. This can be sufficient for organizations that need basic workflow connectivity rather than deep omnichannel orchestration.
Limited contact-center depth
Telavox is primarily a UCaaS and cloud PBX offering, so advanced contact-center capabilities may be limited or require additional products. Organizations needing sophisticated workforce management, advanced routing strategies, or extensive quality management may find gaps. For complex, high-volume customer support operations, a dedicated contact-center platform is often a better fit. Buyers should validate queueing, analytics, and supervisor tooling against their requirements.
Geographic service considerations
Service availability, numbering, and carrier features can vary by country and may be strongest in Telavox’s core European markets. Multinational organizations should confirm local number coverage, emergency calling support, and porting processes for each region. Regulatory and telecom dependencies can affect rollout timelines. This is especially important when standardizing telephony across many jurisdictions.
Video meetings not primary focus
While UCaaS suites often include meetings, Telavox is more voice-centric than video-first collaboration platforms. Organizations that require advanced webinar features, large-scale video events, or extensive meeting controls may need a separate meetings solution. This can increase vendor count and administration. Buyers should confirm meeting feature depth and roadmap if consolidation is a goal.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Fixed Premium (Fast telefoni & softphone) | From 219 kr per month (36-month term) | Fixed telephony & softphone with PBX, admin portal, free intra-company calls worldwide, app on mobile/desktop/Teams, Telavox AI (100 min). Contact sales for teams >20 users. |
| Obegränsad Plus (Unlimited Plus) | From 299 kr per month (36-month term) | Telephony + mobile data: free calls/SMS/MMS in Sweden, unlimited 5G data in Sweden, admin portal. |
| Obegränsad Premium (Unlimited Premium) | From 399 kr per month (36-month term) | Includes Plus plus PBX with smart features, free intra-company calls worldwide, app (mobile & desktop), chat & video meetings, fixed telephony & softphone, AI Assist (500 min). |
| Obegränsad Max (Unlimited Max) | From 549 kr per month (36-month term) | Includes Premium plus ticket/case handling, CRM & custom integrations, Microsoft Teams integration, call recording, advanced statistics, AI Assist Pro (500 min). |
Notes: Prices shown on Telavox official pricing page apply to new subscriptions with a 36-month term. Telavox also advertises a current promotional campaign that "maxes" subscriptions and includes certain features free for 12 months.
Seller details
Telavox AB
Malmö, Sweden
2002
Private
https://www.telavox.com/
https://x.com/telavox
https://www.linkedin.com/company/telavox/
