Zadarma Cloud PBX
VoIP providers
Cloud PBX platforms software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Zadarma Cloud PBX
Zadarma Cloud PBX is a cloud-based phone system that provides virtual PBX features on top of SIP trunking and virtual phone numbers. It is used by small and mid-sized organizations to manage inbound and outbound calling, route calls to teams, and support basic contact-center workflows. The product combines PBX configuration (IVR, queues, extensions) with telephony services (DIDs, SIP) under one vendor account. It is typically deployed without on-premises hardware using softphones, IP phones, or mobile apps.
Integrated PBX and SIP services
The platform bundles PBX functionality with SIP trunking and virtual numbers, reducing the need to source carriers separately. This can simplify provisioning of numbers, extensions, and routing rules in a single admin environment. It also supports common endpoint options such as SIP desk phones and softphones, which helps teams standardize on existing devices.
Core call routing features
Zadarma Cloud PBX includes standard PBX capabilities such as IVR menus, call queues, ring groups, and call forwarding. These features support typical scenarios like sales lines, support lines, and multi-department routing. Call recording and basic reporting are available for oversight and quality review in many deployments.
International number availability focus
Zadarma is known for offering virtual numbers across multiple countries and supporting international calling use cases. This is useful for companies that need local presence numbers in different regions or serve customers across borders. The service model aligns with organizations that want telephony and numbering managed by the same provider.
Advanced CCaaS depth varies
Compared with platforms built primarily for enterprise contact centers, the depth of workforce management, advanced analytics, and omnichannel routing can be more limited. Organizations needing sophisticated QA workflows, speech analytics, or complex outbound dialing strategies may require additional tools. Fit depends on whether requirements extend beyond core voice and basic queueing.
Integration ecosystem may be narrower
While the product supports SIP standards and may offer some integrations, the breadth of prebuilt CRM/helpdesk integrations can be smaller than vendors that focus heavily on app marketplaces. This can increase reliance on custom API work, middleware, or manual processes. Buyers should validate required integrations (CRM logging, click-to-call, ticketing) before committing.
Admin UX and localization gaps
Cloud PBX configuration can be feature-dense, and some teams may find setup and ongoing administration less intuitive than more guided systems. Documentation and support experience can vary by region and language, which matters for distributed teams. Organizations with limited telecom expertise may need more onboarding time to reach a stable configuration.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Standard | $0 per month (covers up to 5 users) | Per-second billing; pay-as-you-go for outgoing calls; 0 virtual phone numbers included (numbers available as add-ons starting ~ $2/month); cloud recording storage 200 MB; free speech recognition minutes: 0; 100 free minutes after account top-up; billed per-second and per-minute rates apply (see notes). |
| Office | $39 per month (covers up to 10 users) | Includes unlimited domestic calls to USA/Canada (region-dependent); 4 virtual phone numbers included; 1 toll-free number included; 200 toll-free minutes; cloud recording storage 2 GB; 400 free speech recognition minutes; all PBX features included. |
| Corporation | $79 per month (covers up to 20 users) | Includes unlimited domestic calls to USA/Canada (region-dependent); 8 virtual phone numbers included; 2 toll-free numbers included; 600 toll-free minutes; cloud recording storage 5 GB; 1000 free speech recognition minutes; plan scalable/expandable. |
Notes: Prices shown on vendor site and may vary by selected region and billing (monthly vs annual). Outgoing call rates (pay-as-you-go) apply in Standard plan; Office and Corporation include bundled minutes for specified destinations. Additional paid add-ons (e.g., extra virtual numbers, extra cloud storage, speech analytics) may apply as documented on the vendor site.
Seller details
Zadarma Project
Private
https://zadarma.com/
https://x.com/zadarma
https://www.linkedin.com/company/zadarma/
