Vitelity
VoIP providers
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Vitelity
Vitelity is a cloud telephony and SIP trunking service used to provision phone numbers, route inbound and outbound calls, and connect VoIP-capable PBX and contact-center systems to the public telephone network. It is typically used by IT teams, managed service providers, and software/telephony integrators that need carrier services rather than an all-in-one UC application. The product emphasizes SIP trunking, DID management, and programmable call handling features that can be embedded into existing voice stacks.
SIP trunking and DID focus
Vitelity is designed around SIP trunking and direct inward dialing (DID) services rather than a bundled softphone-first experience. This fits organizations that already run an IP-PBX or contact-center platform and need PSTN connectivity. It supports common carrier functions such as number provisioning and call routing that integrators can standardize across deployments.
Integration-friendly telephony services
The service model aligns with integration and reseller use cases where voice is a component inside a broader solution. Teams can connect trunks to existing PBX infrastructure and manage numbers and routing centrally. This approach can reduce dependency on a single end-user application when compared with more UI-centric calling suites.
Carrier features for call routing
Vitelity provides carrier-layer capabilities used in production voice environments, such as inbound call handling and routing configurations. These features are useful for businesses that need to control how calls enter their systems across locations or applications. It can serve as a building block for custom voice workflows when paired with third-party PBX/contact-center software.
Not a full UC suite
Vitelity is primarily a carrier/SIP service and typically requires a separate PBX, softphone, or contact-center application for end-user calling features. Organizations looking for a single vendor for calling, messaging, meetings, and user administration may find the product incomplete by itself. This can increase the number of systems to procure and support.
More telecom expertise required
SIP trunking deployments often require knowledge of codecs, NAT/SBC configuration, E911 setup, and PBX interoperability. Compared with more turnkey cloud calling products, implementation can take longer and may require specialist resources. Ongoing changes (number moves, routing, failover) can also be more operationally involved.
Limited public clarity on roadmap
Compared with larger, application-led voice platforms, there is typically less publicly available detail on product roadmap, packaged integrations, and standardized feature tiers. Buyers may need to validate capabilities through sales engineering and documentation review. This can lengthen evaluation cycles for teams that require formalized enterprise feature matrices.
Plan & Pricing
Pricing model: Pay-as-you-go (prepaid account with per-item charges; also wholesale eVAR program with setup/commit tiers)
Free tier/trial: Free test/interop account offered upon qualification for the wholesale (eVAR) program; no general permanent free plan listed.
Example costs (official site items):
- Account activation / initial pre-payment: $35 (pre-paid deposit applied to account balance upon signup).
- Wholesale eVAR program: one-time $299 implementation/setup fee; $299 monthly spend commitment after the initial 90-day ramp-up; 12-month service agreement required. (Wholesale discounts: 20–60% off retail Vitelity Link pricing and further volume tiered discounts.)
- PBX training & support (paid professional services): Free 15-minute consultation for new customers; One Hour block – $125.00; Five Hour block – $575.00; Ten Hour block – $999.00.
- Yellow/White Page directory listing: $4.00 setup/changes and $0.40 per month.
- Directory assistance (411) routing: $0.99 per call (when routed to national Directory Assistance call center); separate Directory Assistance (411) listing service one-time setup: $5.00.
- Possible port-out fee (at Company’s discretion): $2.00 per number (may be charged when moving numbers to another provider).
- E911-related surcharge: $85 non-refundable ECRC surcharge per E911 call under certain misconfiguration/registration failures (per E911 Terms).
Discount options / notes:
- Wholesale eVAR discounts (20–60% off retail; additional volume-tier discounts and special wholesale rate decks).
- Many detailed DID, international DID and call termination rates are available through the customer portal or by contacting sales (site provides an international rates lookup and invites contacting sales for specific channel/rate center pricing).
Key limits & billing model notes:
- Vitelity operates as a prepaid service; a positive account balance must be maintained.
- Retail (Vitelity Link) accounts are limited by default to 10 simultaneous inbound/outbound calls (increaseable by request).
- Some product-specific charges (DID monthly costs, per-minute termination rates, toll-free pricing, SMS per-message costs, vFax subscription tiers) are not published in a consolidated public price table and require the customer portal or contacting sales for specific rate lookups.
Seller details
Voyant Communications, LLC (owner of the Vitelity brand)
Minneapolis, MN, USA
Private
https://www.vitelity.com/
https://www.linkedin.com/company/voyant-communications/
