Klevu
E-merchandising software
E-commerce personalization software
E-commerce search software
Site search software
E-commerce software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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Small
Medium
Large
- Retail and wholesale
- Accommodation and food services
- Arts, entertainment, and recreation
What is Klevu
Klevu is a cloud-based on-site search and product discovery platform for e-commerce retailers. It provides site search, autocomplete, merchandising controls, and recommendation/personalization features to improve product findability and conversion. The product is typically used by e-commerce and merchandising teams to tune search relevance, promote products, and analyze search behavior. It is commonly deployed via integrations with major e-commerce platforms and uses a SaaS model for indexing and serving search results.
Strong on-site search UX
Klevu focuses on core e-commerce search functions such as autocomplete, typo tolerance, synonyms, and faceted navigation. These capabilities support common retail use cases like category browsing, long-tail queries, and zero-results mitigation. The platform also includes tools to influence ranking and results presentation without requiring custom development.
Merchandising and boosting controls
The product provides business-user controls to promote, pin, or demote products and to create rules based on queries, categories, or attributes. This supports campaign-driven merchandising and seasonal assortment changes. Compared with broader experience suites in the space, Klevu is oriented toward practical search-and-merchandising workflows rather than full-site content management.
E-commerce platform integrations
Klevu is typically implemented through connectors and APIs for common e-commerce stacks, enabling faster deployment than building search in-house. It supports catalog ingestion and indexing workflows aligned to retail product data. This integration approach helps teams operationalize search improvements while keeping the storefront on their existing commerce platform.
Less suited for full CX suites
Klevu centers on search, discovery, and related personalization rather than end-to-end digital experience orchestration. Organizations looking for a single platform covering content management, broad experimentation, and multi-channel journey execution may need additional tools. This can increase overall architecture complexity for enterprises pursuing suite consolidation.
Relevance tuning can be ongoing
As with most search products, achieving optimal relevance depends on product data quality, attribute strategy, and continuous tuning. Merchandising rules can require regular maintenance to avoid conflicts and unintended ranking outcomes. Teams without dedicated search/merchandising ownership may find it harder to sustain improvements over time.
Personalization depth varies by use case
Klevu includes recommendations and personalization features, but advanced use cases (e.g., complex segmentation, omnichannel identity resolution, or highly customized models) may require complementary systems. Some retailers may outgrow built-in capabilities as they expand experimentation and personalization programs. Integration effort may be needed to align Klevu signals with broader customer data platforms.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Essential | Not listed on pricing page — usage-based (contact sales) | Search preview; Product pinning; Search boost rules; Campaign scheduling; 20 active merchandising campaigns; 2x/day indexing frequency. Pricing described as usage-based (domains, sessions, SKUs). |
| Advanced | Not listed on pricing page — usage-based (contact sales) | Includes everything in Essential, plus Geo-merchandising; Landing pages; A/B testing; 50 active merchandising campaigns; 4x/day indexing frequency. |
| Expert | Not listed on pricing page — usage-based (contact sales) | Includes everything in Advanced, plus Personalized category results; Personalized product recommendations; 200+ active merchandising campaigns; Live/Real Time indexing (note: live indexing currently available for Shopify only). |
Notes: Klevu is now part of Athos Commerce and the official pricing page lists tier names and feature differences but does not publish per-month or per-seat prices; it instead describes pricing as usage-based and directs visitors to contact sales or get a demo.
Seller details
Klevu Oy
Helsinki, Finland
2013
Private
https://www.klevu.com/
https://x.com/klevu
https://www.linkedin.com/company/klevu/
