xSellco Feedback
Review management software
E-commerce software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$49 per account per month
Free Trial
Free version unavailable
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What is xSellco Feedback
xSellco Feedback is a review and seller-feedback management tool designed for marketplace merchants, with a primary focus on Amazon and eBay. It helps sellers automate feedback and review request messages, monitor incoming feedback, and manage negative feedback workflows. The product is typically used by small to mid-sized e-commerce teams that want to improve marketplace reputation and reduce manual follow-up.
Marketplace-focused automation
The product centers on automating feedback and review request outreach for marketplace orders, which fits sellers operating at moderate to high order volume. It supports rules-based messaging and scheduling to reduce manual sending. This focus can be simpler to deploy than broader customer experience suites that span many channels.
Feedback monitoring and triage
xSellco Feedback provides monitoring for incoming seller feedback and review-related signals so teams can react to issues quickly. It supports workflows aimed at identifying negative feedback and prompting remediation actions. This is practical for teams that need operational visibility without adopting a full social listening platform.
Built for seller operations
The tool aligns with common marketplace seller processes such as order-based messaging, reputation tracking, and exception handling. It is oriented toward e-commerce operators rather than general-purpose review widgets for a standalone webstore. This can reduce configuration effort for sellers whose primary sales channels are marketplaces.
Marketplace policy dependency
Capabilities for requesting reviews and managing feedback depend on marketplace APIs and policy constraints that can change over time. This can affect what automation is possible and how messages must be structured. Sellers may need to adjust workflows when marketplaces update rules or messaging features.
Limited beyond marketplaces
The product’s core value is tied to marketplace feedback and messaging, which may not cover all review collection needs for direct-to-consumer storefronts. Companies prioritizing on-site UGC galleries, rich review display components, or deep storefront theming may need additional software. This can create a split stack between marketplace reputation and on-site reviews.
Narrower CX and marketing scope
Compared with broader customer engagement platforms, xSellco Feedback is less oriented toward multi-channel marketing automation, segmentation, and lifecycle campaigns. Teams looking to unify email/SMS marketing, loyalty, and reviews in one system may find gaps. As a result, it often complements rather than replaces a dedicated marketing platform.
Plan & Pricing
| Plan / Vendor | Price | Key features & notes |
|---|---|---|
| xSellco (xsellco.de listing) - Feedback | $49 per account / month (billed annually) | Listed as a standalone Feedback product on the official xSellco Germany pricing page; "Start Free Feedback Trial" is available; described as 100% Amazon compliant and integrates with ticketing. Source: xsellco.de pricing page. |
| eDesk (official) - Feedback add-on / standalone | $99 per account / month (shown in eDesk pricing calculator as the Feedback add-on) | eDesk lists Feedback as purchasable standalone or as an add-on to eDesk plans; eDesk marketing pages show tiers of monthly review-requests (examples: 5,000; 12,000; 25,000 requests) and state "Get 500 FREE review requests" and trial availability. Source: edesk.com calculator and Feedback pages. |
| xSellco (xsellco.com) - redirect notice | N/A (redirects) | xSellco/Feedback page directs visitors to eDesk for up-to-date pricing and states "Every 14 day trial comes with 500 feedback requests." Source: xsellco.com/feedback/pricing. |
Seller details
xSellco
Dublin, Ireland
2013
Private
https://www.xsellco.com/
https://x.com/xSellco
https://www.linkedin.com/company/xsellco
