Empathy.co
E-commerce search software
E-commerce software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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Pay-as-you-go
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Retail and wholesale
- Accommodation and food services
- Information technology and software
What is Empathy.co
Empathy.co is an e-commerce search and discovery platform used to power on-site search, navigation, and product discovery experiences for online retailers. It is typically used by digital commerce, product, and engineering teams to improve search relevance and shopper journeys across web and mobile. The product emphasizes configurable search experiences, merchandising controls, and analytics to tune results and understand user intent. It is commonly deployed via APIs and front-end components to integrate with existing commerce stacks.
Search and discovery focus
The product is purpose-built for on-site search and product discovery rather than being a general website search tool. It supports common commerce discovery patterns such as query understanding, ranking, facets/filters, and zero-results handling. This focus can make it easier to align search behavior with catalog structure and shopper intent. It fits organizations that want a dedicated search layer within a broader commerce architecture.
Merchandising and control tools
Empathy.co provides mechanisms to influence ranking and results presentation, which supports merchandising workflows. Teams can promote, bury, or curate results for specific queries and categories to align with business priorities. This helps balance algorithmic relevance with commercial rules. It is useful when multiple stakeholders (merchandising, marketing, e-commerce) need controlled changes without full redeployments.
Analytics for search tuning
The platform includes reporting oriented around search behavior (e.g., queries, click-through, conversions, and no-result queries). These insights help teams identify content gaps, synonym needs, and ranking issues. Analytics can support iterative optimization and A/B-style evaluation of changes. This is important in environments where search performance is a measurable revenue driver.
Implementation requires technical effort
Deployments commonly involve API integration, data feeds, and front-end work to embed search UI and connect events. Organizations without dedicated engineering resources may face longer time-to-value than with more turnkey approaches. Data modeling and event instrumentation quality can materially affect relevance and reporting. This can increase project risk for smaller teams.
Best fit for commerce use
The product is optimized for retail catalog discovery and may be less suitable for non-commerce site search scenarios. If an organization needs a single solution for broad enterprise knowledge search across many content types, additional tooling may be required. This can lead to overlapping systems for different search needs. Buyers should validate coverage for their specific content and channels.
Feature depth varies by module
Capabilities such as personalization, recommendations, or advanced journey orchestration may depend on specific modules, packaging, or integrations. Organizations seeking an all-in-one experience platform may need complementary products for adjacent use cases. This can add vendor management and integration complexity. Evaluation should confirm which capabilities are native versus partner- or integration-led.
Plan & Pricing
Pricing model: Pay-as-you-go (usage-based) Billing unit: Per query (Empathy Platform FAQ states customers are billed per query, not per API calls). Free tier/trial: Not published on official site. Example costs: Not published on official site — Empathy.co/docs and Empathy Platform docs describe billing model but do not list per-query prices or subscription tiers. Discounts / Enterprise / Custom pricing: Not published; site directs visitors to contact Empathy for commercial terms and onboarding (SaaS vs Self-managed Components).
Seller details
Empathy.co
Gijón, Asturias, Spain
2013
Private
https://empathy.co/
https://x.com/empathyco
https://www.linkedin.com/company/empathyco/
