Salesfloor
Live commerce software
Omnichannel commerce software
E-commerce software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Retail and wholesale
- Information technology and software
- Real estate and property management
What is Salesfloor
Salesfloor is a retail clienteling and assisted-selling platform that helps store associates engage shoppers through live chat, messaging, and virtual selling, and connect those interactions to online and in-store purchasing. It is used by omnichannel retailers to support product discovery, appointment-based selling, and associate-driven outreach to customers. The product focuses on enabling human-assisted commerce workflows (associate profiles, customer profiles, and conversation-to-cart experiences) rather than operating as a full e-commerce storefront platform.
Associate-led selling workflows
Salesfloor centers on store-associate enablement, including clienteling-style customer profiles and tools to manage outreach and follow-ups. This supports use cases such as virtual appointments, guided product selection, and assisted checkout. For retailers with strong store teams, the product aligns well with human-led conversion and service models.
Omnichannel engagement support
The platform is designed to connect digital conversations with store operations and customer relationships. It supports scenarios where shoppers start online and complete purchases with associate assistance, or vice versa. This helps retailers operationalize consistent service across channels without relying only on self-serve web experiences.
Conversation-to-commerce features
Salesfloor emphasizes turning live interactions into measurable commerce outcomes, such as sharing product recommendations and facilitating purchase steps from a conversation. This is useful for higher-consideration categories where shoppers benefit from guidance. It provides a structured approach compared with generic chat tools that do not focus on retail selling workflows.
Not a full storefront
Salesfloor is not positioned as an end-to-end e-commerce platform for catalog management, checkout, and site operations. Organizations typically need an existing commerce stack and then layer Salesfloor on top for assisted selling. This can increase integration and vendor-management requirements compared with all-in-one commerce suites.
Integration dependency and effort
Value depends on connecting to product catalog, inventory/availability, customer data, and order systems so associates can act with accurate information. Integration scope varies by retailer architecture and may require services work. Without strong integrations, assisted-selling workflows can become manual and harder to scale.
Adoption and training required
The product’s outcomes rely on consistent associate usage, including timely responses, follow-up discipline, and quality recommendations. Retailers may need training, staffing policies, and performance management to sustain service levels. If store teams have high turnover or limited capacity, utilization can be uneven.
Seller details
Salesfloor Inc.
Montreal, QC, Canada
Private
https://www.salesfloor.net/
https://x.com/salesfloor
https://www.linkedin.com/company/salesfloor/
