Invoice Cloud
Payment processing software
Billing software
Payment software
Accounting & finance software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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Small
Medium
Large
- Energy and utilities
- Public sector and nonprofit organizations
- Real estate and property management
What is Invoice Cloud
Invoice Cloud is a cloud-based electronic bill presentment and payment (EBPP) platform used to deliver bills and accept digital payments. It is primarily used by billers such as utilities, municipalities, and other service providers that need to support online, mobile, and IVR payment channels. The product focuses on configurable payment experiences, recurring payments, and integrations that support bill presentment and payment posting workflows.
Purpose-built for billers
Invoice Cloud is designed around bill presentment and payment acceptance rather than general small-business invoicing. It supports common biller requirements such as e-bill delivery, autopay/recurring payments, and multiple payment channels (web and mobile, with IVR support in many EBPP deployments). This focus can reduce the amount of customization needed for organizations that operate high-volume billing cycles.
Multiple payment methods
The platform supports card and ACH/eCheck payments, which are standard requirements for consumer bill pay. It also supports stored payment credentials and scheduled payments, which can improve payment completion for repeat payers. These capabilities align with organizations that need to offer flexible payment options without building their own payment stack.
Integration and posting workflows
Invoice Cloud is commonly implemented with integrations to billing and customer information systems to help automate payment posting and reconciliation. It provides tools to connect payment events to biller back-office workflows, reducing manual handling compared with standalone payment links. This is particularly relevant for public sector and utility environments where payment posting accuracy and auditability are operational requirements.
Not SMB invoicing-first
Invoice Cloud is oriented to billers with established billing systems rather than freelancers or small teams that need end-to-end quoting, invoicing, and client management. Organizations looking for an all-in-one CRM plus project and invoicing workflow may find gaps that require additional systems. For SMB use cases, implementation effort can be disproportionate to needs.
Implementation can be involved
EBPP deployments often require configuration, integration work, and coordination with existing billing/CIS platforms. Timelines and internal effort can be higher than adopting a lightweight payment tool, especially when multiple departments and compliance requirements are involved. This can make rapid rollout harder for organizations without dedicated IT or implementation resources.
Pricing transparency varies
Pricing is typically provided via sales engagement and can depend on transaction volumes, channels, and integration scope. This can make early-stage comparison shopping harder than products with self-serve plans and published rates. Budgeting may require a more detailed requirements and volume assessment up front.
Plan & Pricing
Pricing model: Custom enterprise SaaS + transaction/service fees (pricing by Biller Order Form; contact InvoiceCloud sales) Free tier/trial: Not listed on official site (see notes) Example costs (explicitly published on official site/terms):
- Field service charge: $175 / hour (Restated Terms & Conditions).
- Overnight shipping for replacement device: $35.00 per device (Restated Terms & Conditions). Other pricing notes from official site:
- Transactional fees, network/interchange pass-through fees, minimum transaction fees and other service fees are referenced as being specified on the Biller Order Form and are not published on the public website.
- Implementation and pricing appear to be contracted/quoted ("Talk to an Expert" / "Speak to an Expert" CTAs) rather than publicly listed.
Seller details
Invoice Cloud, Inc.
Braintree, Massachusetts, USA
2009
Private
https://www.invoicecloud.com/
https://x.com/invoicecloud
https://www.linkedin.com/company/invoice-cloud/
