ClickHelp
Knowledge base software
Help authoring tools (HAT)
API documentation management software
Document creation software
Knowledge management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$185 per month
Free Trial
Free version unavailable
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What is ClickHelp
ClickHelp is a cloud-based help authoring and documentation platform used to create, manage, and publish user guides, knowledge base articles, and API documentation. It targets technical writers, product teams, and support organizations that need structured content authoring with review workflows and multi-channel publishing. The product combines an online editor with content reuse features and publishing to web portals and other formats, with options for team collaboration and access control.
Purpose-built documentation authoring
ClickHelp focuses on structured help and technical documentation rather than general project or collaboration work. It provides tools oriented to documentation teams such as topic-based authoring, templates, and content organization for manuals and knowledge bases. This makes it easier to standardize documentation outputs across products and releases than using general-purpose work management tools.
Multi-channel publishing options
The platform supports publishing documentation to a web help/knowledge base portal and exporting to common document formats used for distribution. Teams can maintain a single source of content and generate different deliverables for customers, internal users, or partners. This reduces duplication compared with maintaining separate web and document versions.
Collaboration and review workflow
ClickHelp includes collaboration capabilities such as role-based access, review/approval workflows, and commenting to coordinate writers and subject-matter experts. These features help teams manage changes and reduce ad-hoc edits across multiple contributors. It is suited to organizations that need traceable review cycles for documentation updates.
Less suited for broad KM
While it can host a knowledge base, ClickHelp is primarily optimized for documentation production rather than enterprise-wide knowledge management. Organizations looking for deep intranet, social knowledge sharing, or broad employee enablement features may need additional systems. It may not replace a full KM suite used across many departments.
API doc depth may vary
ClickHelp supports API documentation publishing, but teams with complex developer portal requirements may need to validate support for their preferred API description formats, versioning approach, and interactive testing needs. Some developer-experience features commonly expected in dedicated API portals may require configuration or external tooling. Fit depends on how much of the API lifecycle is expected to live inside the documentation platform.
Learning curve for structured docs
Teams moving from simple editors or wiki-style tools may face a ramp-up to adopt structured authoring, templates, and reuse concepts. Establishing governance (style guides, taxonomy, review roles) can take time before benefits appear. Smaller teams may find the process overhead higher than lightweight knowledge base tools.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | $185 per month (billed annually; "Yearly -14%" shown) | Unlimited projects; Unlimited reader accounts (free); 500 topics (pages/articles); 2 contributors included; 5 GB file storage; Modules: Workflow & Review, Permission Management, Reporting, API Documentation Tools, Branding, API & Extensibility; Includes Free Trial; prices shown before tax. |
| Growth | $310 per month (billed annually) | Unlimited projects; Unlimited reader accounts (free); Unlimited topics; 5 contributors included; 15 GB file storage; All Starter modules; Add-ons available (see notes); Includes Free Trial; prices shown before tax. |
| Professional | $610 per month (billed annually) | Unlimited projects; Unlimited reader accounts (free); Unlimited topics; 10 contributors included; 30 GB file storage; REST API and Single Sign-On included; Enterprise Security, Sandbox, Zapier/Zendesk integrations available; Includes Free Trial / Book a Demo; prices shown before tax. |
Additional official add-ons (listed on vendor site): AI Suite — $300/month (includes 30,000 CAPs/month); AI Suite MAX — Custom pricing; REST API — $125/month (for Starter/Growth; included in Professional); Single Sign-On — $125/month (for Starter/Growth; included in Professional); Translation Ecosystem — $195/month; Sandbox Portal — $95/month; Additional 100GB storage — $52/month; Enterprise Security — $205/month; Zapier Integration — $99/month (requires REST API add-on); Zendesk Integration — $89/month (requires REST API add-on). Services (official): Standard Branding $750 (10h), Advanced Branding $1,875 (25h), Basic Training $360, Full Training $1,260. All pricing shown on the ClickHelp official pricing page is shown "before tax" and may be billed monthly or yearly (site shows an annual billing view with a 14% discount).
