Starmind
Knowledge base software
Q&A platforms
Customer self-service software
Contact center knowledge base software
Knowledge management software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Starmind
Starmind is an AI-assisted knowledge management platform focused on connecting employees with internal experts and verified answers. It supports use cases such as internal Q&A, expertise location, and reducing time spent searching across documents and teams. The product emphasizes routing questions to the right people and capturing answers for reuse, rather than operating as a traditional document-centric knowledge base.
Expertise location and routing
Starmind is designed to identify subject-matter experts and route questions to the most relevant people. This can reduce reliance on manual triage in email or chat channels and helps distribute questions beyond a small set of known experts. The approach fits organizations where critical knowledge is tacit and spread across teams rather than well documented.
Reusable Q&A knowledge capture
The platform captures answered questions so they can be reused by others, building an internal knowledge layer over time. This supports repeatable internal support scenarios (e.g., IT, HR, operations) where the same questions recur. It can complement existing documentation by preserving context-rich answers and linking them to experts.
Integrates with enterprise workflows
Starmind is commonly deployed alongside existing collaboration and knowledge tools rather than replacing them. Integrations and embedding into daily workflows can improve adoption compared with standalone portals. This is useful for enterprises that already have multiple systems of record and need a connective layer for finding people and answers.
Not a full knowledge base CMS
Starmind’s core value is expert finding and Q&A, not end-to-end knowledge base authoring and publishing. Teams that need robust article lifecycle management (templates, structured content, versioning, localization, and web publishing) may require an additional knowledge base system. This can increase overall tool complexity for customer-facing self-service programs.
Value depends on participation
Outcomes rely on employees answering questions and maintaining engagement over time. If response rates are low or incentives are unclear, the knowledge graph and answer repository can stagnate. Organizations often need change management and governance to sustain usage.
Contact-center features may be limited
While it can support internal support and agent-assist scenarios, it is not primarily a call and contact center suite. Capabilities such as telephony, omnichannel routing, workforce management, and native case/ticket handling typically sit in other systems. Contact centers may need integrations to connect Starmind insights to agent desktops and CRM workflows.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Knowledge Engine (API) | $4,000 per month for up to 500 expertise profiles | Core intelligence layer / headless API-first platform that maps expertise; one-time flat monthly rate listed on vendor site (new pricing model announced April 16, 2025; effective Sept 2025). |
| Expert Finder | $0.60 per active user/month | Just-in-time expert discovery embedded in Teams/Slack; priced per active user per month under the new pricing model. |
| Knowledge Suite | $1.80 per active user/month | Structured Q&A and knowledge capture (peer review, expiry, anonymous questions); priced per active user per month under the new pricing model. |
Seller details
Starmind International AG
Zurich, Switzerland
2016
Private
https://www.starmind.ai/
https://x.com/starmindai
https://www.linkedin.com/company/starmind/
