Atera
General-purpose AI agents
Help desk software
AIOps tools
Network monitoring software
Remote support software
Enterprise IT management software
IT asset management software
IT service management tools
Remote monitoring & management (RMM) software
Service desk software
Unified endpoint management (UEM) software
Endpoint management software
Patch management software
Agentic AI software
AI agents
AI IT agents software
Endpoint protection software
Autonomous endpoint management (AEM) software
Vulnerability management software
Monitoring software
Data center management software
Email ticketing software
Issue tracking software
IT call logging software
IT incident management software
IT operations software
MSP software
Network user monitoring software
Server management software
Service lifecycle management software
Service planning software
System information software
System management software
System optimizer software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$129 per technician per month
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What is Atera
Atera is an IT management platform that combines remote monitoring and management (RMM), ticketing/service desk, and IT asset management in a single cloud-based product. It is used primarily by managed service providers (MSPs) and internal IT teams to monitor endpoints, automate routine IT tasks, and provide remote support. The platform includes built-in scripting/automation, patching workflows, and integrations with common IT tools, with pricing commonly positioned around technician-based licensing.
Unified RMM and ticketing
Atera provides endpoint monitoring, remote access, and a service desk in one console, reducing the need to stitch together separate tools for basic IT operations. This can simplify workflows such as alert-to-ticket creation and technician assignment. For smaller IT teams and MSPs, the all-in-one approach can reduce operational overhead compared with assembling multiple point solutions.
Technician-centric licensing model
Atera is widely known for technician-based pricing rather than per-endpoint pricing, which can be advantageous for environments with many managed devices. This model can make cost forecasting simpler when device counts fluctuate. It can also lower marginal cost for adding endpoints, which is relevant for MSP growth and for organizations with seasonal device changes.
Automation and patching workflows
The platform supports scripting and automation for common IT tasks, helping standardize remediation steps and reduce manual effort. It also includes patch management capabilities to schedule and deploy updates across managed endpoints. These features support repeatable operations such as routine maintenance, software deployment tasks, and response to common alerts.
Depth varies by module
Because Atera spans RMM, service desk, and asset management, some organizations may find certain modules less deep than specialized tools dedicated to a single domain. Advanced ITSM process design, complex CMDB requirements, or highly granular monitoring use cases may require additional tooling or integrations. Fit depends on how standardized and regulated the organization’s IT processes are.
Enterprise governance limitations
Larger enterprises often require extensive role-based access controls, auditability, and multi-entity governance across regions and business units. While Atera supports core administrative controls, organizations with strict segregation-of-duties and complex approval workflows may need to validate whether it meets internal compliance requirements. This can increase implementation effort in highly regulated environments.
Security tooling not full-suite
Atera includes operational IT management features, but endpoint protection and vulnerability management needs often extend beyond what an RMM platform provides natively. Organizations may still need dedicated security products for EDR/AV, vulnerability scanning, and security reporting. This can add integration and vendor-management work if security requirements are mature.
Plan & Pricing
MSP pricing (pay-per-technician)
| Plan | Price | Key features & notes |
|---|---|---|
| Pro | $159 per technician/month (monthly) or $129 per technician/month (annual) | Core RMM, ticketing & helpdesk, remote access (Splashtop integration), IT automations. All plans include 24/7 chat support. cite |
| Growth | $209 per technician/month (monthly) or $179 per technician/month (annual) | All Pro features plus advanced analytics, chat with end users, extended audit logs, accounting integrations. cite |
| Power | $249 per technician/month (monthly) or $209 per technician/month (annual) | All Growth features plus customizable analytics, data recovery, unlimited custom support addresses. cite |
| Superpower / Enterprise | Custom pricing (contact sales) | Enterprise-grade services, tailored onboarding, SSO, private software repository; pricing by quote. cite |
IT Departments pricing (pay-per-technician)
| Plan | Price | Key features & notes |
|---|---|---|
| Professional | $169 per technician/month (monthly) or $149 per technician/month (annual) | Core IT department features: ticketing & service portal, Windows/Mac/Linux support, classic reports, IT automations. cite |
| Expert | $229 per technician/month (monthly) or $189 per technician/month (annual) | Adds more advanced capabilities (corresponds to MSP Growth-level features for ITDs). cite |
| Master | $269 per technician/month (monthly) or $219 per technician/month (annual) | Adds customizable reports, extended audit logs/retention, stronger analytics/security features. cite |
| Enterprise | Custom pricing (contact sales) | Enterprise-grade services and integrations; pricing by quote. cite |
Seller details
Atera Networks Ltd.
Tel Aviv, Israel
2011
Private
https://www.atera.com/
https://x.com/atera
https://www.linkedin.com/company/atera/
