Dixa
General-purpose AI agents
Knowledge base software
Help desk software
Live chat software
Customer self-service software
Contact center software
Contact center quality assurance software
Contact center workforce software
Conversational support software
Digital customer service platforms
Agentic AI software
AI agents
AI customer support agents software
Knowledge management software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$89 per agent per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Accommodation and food services
- Retail and wholesale
- Arts, entertainment, and recreation
What is Dixa
Dixa is a digital customer service platform that centralizes customer conversations across channels such as email, chat, messaging, and voice into a single agent workspace. It is used by customer support and contact center teams to manage inbound inquiries, route and prioritize work, and track service performance. The product emphasizes omnichannel case handling, automation and routing rules, and reporting to support operational management.
Omnichannel unified agent inbox
Dixa consolidates multiple digital channels into a single workspace so agents can handle conversations without switching tools. This supports consistent customer context across interactions and reduces duplicate handling when customers change channels. It fits teams that want a single queueing and assignment model across chat, email, and messaging.
Routing and workflow automation
The platform provides configurable routing, prioritization, and assignment rules to distribute work across teams. Automation can reduce manual triage for common request types and help enforce service processes. This is useful for scaling support operations where consistent handling and queue discipline matter.
Operational reporting and monitoring
Dixa includes dashboards and reporting for tracking volumes, responsiveness, and agent activity. Supervisors can use these views to monitor workload and identify bottlenecks by channel or team. This supports day-to-day contact center management without requiring a separate BI tool for basic metrics.
Limited deep WFM capabilities
Compared with specialized workforce management suites, Dixa’s native scheduling, forecasting, and intraday management capabilities can be less comprehensive. Organizations with complex staffing models may need an additional WFM product. This can increase total cost and integration effort for larger contact centers.
QA features may be basic
For teams that require advanced quality assurance—such as extensive evaluation forms, calibration workflows, and speech analytics—Dixa may not cover all needs out of the box. Some QA programs may require third-party tooling or custom processes. This can be a constraint for regulated environments or mature QA operations.
Ecosystem and customization tradeoffs
Dixa supports integrations, but organizations with highly customized CRM, data models, or bespoke workflows may face additional implementation work. Complex requirements can depend on API usage and middleware to synchronize customer data and events. This can lengthen deployment timelines compared with more extensible enterprise platforms.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Growth | $89 per agent/month (price shown on Dixa pricing page; currency selector available; annual billing available with ~20% discount) | All channels (Phone, Email, Chat, Social), External Knowledge Base, Survey Measurement, Language Detection, Business Hours, @Mentions & conversation links, Service Level Agreements, Agent Teams & Custom Workloads, Native Integrations. Book a demo for purchase. |
| Ultimate | $139 per agent/month (price shown on Dixa pricing page; currency selector available; annual billing available with ~20% discount) | Everything in Growth plus Routing with External Data, Knowledge-Centered Service, Standard AI Intent Detection, Advanced Automations, Knowledge AI Translations, Macros, Sandbox Access, 3rd‑party AI Integrations. |
| Prime | $179 per agent/month (price shown on Dixa pricing page; currency selector available; annual billing available with ~20% discount) | Everything in Ultimate plus SSO, Advanced AI Intent Detection, Advanced Insights, Custom User Roles, Multiple Organizations, Queue & Claim Restrictions, Enterprise API Limits, Outbound Email Templates. |
Add-ons / pricing notes (from official site):
- Mim AI Agent: priced based on conversation volume (pay-as-you-go); exact per-conversation price is not listed on the pricing page — contact sales.
- AI Co‑Pilot, AI Quality Assurance, AI Voice Transcription: described as priced per agent seat (site instructs to contact for quote).
- Several features (Advanced Insights, Quality Assurance, AI Auto QA, Advanced Automations, SSO for lower tiers, Collaboration user, Seasonal Agent) are listed as add-ons or included depending on plan; specific add-on prices are not published on the pricing page.
- Billing: Monthly and annual billing options available; annual shows a ~20% saving per site text.
Seller details
Dixa ApS
Copenhagen, Denmark
2015
Private
https://www.dixa.com/
https://x.com/dixa
https://www.linkedin.com/company/dixa/
