ClickDesk
Help desk software
Live chat software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$9.99 per agent per month
Free TrialFree version
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Medium
Large
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What is ClickDesk
ClickDesk is a customer support tool that provides website live chat with options for voice and video chat, along with basic help desk ticketing. It is used by small businesses and online teams that want to handle real-time inquiries and follow up with offline requests from a single interface. The product focuses on embedding chat widgets on websites and routing conversations to agents, with add-ons such as knowledge base and integrations.
Multi-channel real-time support
ClickDesk supports live chat and also offers voice and video chat options, which can be useful for higher-touch support scenarios. This can reduce back-and-forth compared with text-only chat for certain issue types. It also supports offline messaging that can be converted into follow-up work.
Website-embedded chat widget
The product is designed around adding a chat widget to a website to capture and respond to visitor questions in real time. This fits common pre-sales and support use cases for small teams. The widget-based approach typically requires limited changes to an existing site beyond adding a snippet and configuration.
Includes basic ticketing
In addition to live chat, ClickDesk includes help desk capabilities to track and manage customer requests when agents are not available. This helps teams avoid losing conversations that start in chat but require longer resolution. It provides a lightweight alternative to deploying a separate ticketing system for simple workflows.
Product maturity and support risk
Buyers should validate current product activity, roadmap, and support responsiveness during evaluation. Some smaller support tools have less frequent updates and fewer third-party extensions than larger platforms. This can increase long-term risk if you require ongoing enhancements or guaranteed support levels.
Limited enterprise service management
ClickDesk is oriented toward straightforward chat and basic ticket handling rather than complex service management. Organizations that need advanced automation, multi-department workflows, SLAs, or deep reporting may find gaps. Larger deployments often require more robust administration and governance features than lightweight tools provide.
Integration ecosystem may be narrow
Compared with broader customer engagement suites, ClickDesk’s integration breadth and depth can be more limited depending on the systems you need to connect. This can affect routing, customer context, and analytics if your stack relies on CRM, marketing, or data warehouse integrations. Teams may need workarounds or custom integration effort for specialized requirements.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Lite | $14.99 per agent/month (monthly); $12.99 per agent/month (yearly); $9.99 per agent/month (2‑year) | Chat history ~3 months; up to 150 visitors; up to 100 tickets; 99.5% uptime (as shown on ClickDesk compare page). |
| Pro | $24.99 per agent/month (monthly); $21.99 per agent/month (yearly); $16.99 per agent/month (2‑year) | Chat history ~6 months; up to 300 visitors; up to 500 tickets; phone support and video chat; 99.95% uptime (as shown on ClickDesk compare page). |
| Enterprise | $39.99 per agent/month (monthly); $33.99 per agent/month (yearly); $26.99 per agent/month (2‑year) | Unlimited visitors & tickets; dedicated account manager; SLA/uptime 99.95%; enterprise-level customization/white-label options (as shown on ClickDesk compare page). |
