monday service
Help desk software
IT service management tools
Service desk software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if monday service and its alternatives fit your requirements.
$93 per month for 3 seats
Free Trial
Free version unavailable
Small
Medium
Large
- Construction
- Accommodation and food services
- Real estate and property management
What is monday service
monday service is a service desk and ticketing product built on the monday.com Work OS platform. It supports internal IT and shared services teams that need to intake requests, manage incidents and service tasks, and track work through configurable workflows. The product emphasizes no-code configuration, automation, and dashboards, and it connects service operations to broader work management in the same platform.
Configurable workflows and forms
Teams can configure request forms, ticket fields, statuses, and routing rules without custom code. This flexibility helps organizations adapt the service desk to different departments (IT, facilities, HR) and different request types. Compared with more rigid service desk tools, it is easier to tailor processes and views to how teams already work.
Strong automation and notifications
The platform includes rule-based automations for assignments, status changes, escalations, and stakeholder notifications. These automations reduce manual triage and follow-up work for service teams. The automation builder is designed for non-technical admins, which can speed up iteration on operational processes.
Unified work management platform
monday service runs within the broader monday.com environment, enabling cross-team collaboration and visibility beyond the service desk. Service tickets can link to projects, assets/work items, and operational boards used by other teams. This can reduce handoffs and duplicate tracking when service work feeds into delivery work.
ITSM depth may vary
Organizations that require comprehensive ITIL-aligned capabilities (for example, advanced change management, problem management, and configuration management depth) may find gaps depending on their maturity requirements. Some ITSM functions may require additional configuration, add-ons, or process workarounds. Buyers should validate required ITSM workflows end-to-end during evaluation.
Reporting can need modeling
Dashboards and analytics are flexible, but meaningful service metrics often depend on consistent field design and disciplined workflow usage. Teams may need upfront data modeling to achieve SLA reporting, backlog aging, and trend analysis that matches internal definitions. Without governance, reporting can become inconsistent across groups.
Costs scale with usage
Pricing and packaging can become more complex as more agents, requesters, and connected teams adopt the platform. Some capabilities may be tied to higher-tier plans or additional products within the monday.com suite. This can make total cost of ownership less predictable for fast-growing service organizations.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Standard | $31 per seat/month (billed annually) | Unlimited tickets; ticket intake via email & WorkForms; 2-way Gmail/Outlook integration; 1 monday-inbox email server; AI Ticket Triage for 1 ticket board; Customer Portal access for up to 10 users; 250 custom service automation actions/month; dashboard based on 1 board; "Try for free" (14-day trial available). |
| Pro | $45 per seat/month (billed annually) | Everything in Standard, plus dynamic auto-responses, AI Ticket Triage for 3 ticket boards, customizable monday-inbox prefix, Customer Portal access for up to 100 users; 5,000 custom service automation actions/month; enhanced analytics; "Try for free" (14-day trial available). |
| Enterprise | Contact sales | Includes Pro features plus AI Sidekick (plus), AI Ticket Triage for unlimited ticket boards, multiple customizable email servers (monday-inbox), Customer Portal for unlimited users, 24/7 enterprise support, up to 250K automation & integration actions/month, enterprise-grade security & governance, HIPAA compliance, advanced analytics. |
Notes: Monthly billing option is available at a higher (non-discounted) rate; choosing annual billing provides an 18% discount. Pricing is per-seat and plans require a minimum of 3 seats (pricing page shows example totals for 10 seats). Prices shown are the updated amounts on the official monday.com/service pricing page.
Seller details
monday.com Ltd.
Tel Aviv-Yafo, Israel
2012
Public
https://monday.com/
https://x.com/mondaydotcom
https://www.linkedin.com/company/mondaydotcom/
