eGain Chat
Live chat software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$25 per user per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Banking and insurance
- Healthcare and life sciences
- Professional services (engineering, legal, consulting, etc.)
What is eGain Chat
eGain Chat is a live chat and digital engagement product used by customer service and contact center teams to handle real-time conversations on websites and in digital channels. It supports agent-assisted chat as well as automation options that can deflect or route inquiries before an agent joins. The product is typically deployed by mid-market and enterprise organizations that need chat tied to case management, knowledge, and contact center workflows. It is commonly positioned as part of the broader eGain customer engagement platform rather than a standalone SMB chat widget.
Contact-center oriented workflows
The product is designed for service operations that need structured routing, queue management, and agent handling rather than purely sales chat. It fits environments where chat must align with service processes such as escalation, handoffs, and post-chat outcomes. This orientation can be useful for organizations that prioritize support efficiency and governance over lightweight deployment.
Platform integration with knowledge
eGain Chat can be implemented alongside eGain’s broader capabilities such as knowledge and digital customer engagement features. This can help teams reuse content and standardize answers across channels when deployed as part of the same platform. It also supports more consistent service experiences than point solutions that operate independently from service knowledge workflows.
Enterprise deployment and controls
eGain products are commonly used in regulated or large-scale service environments that require administrative controls and operational reporting. Chat deployments can be managed with centralized configuration and governance practices typical of enterprise customer service platforms. This can be advantageous for organizations with multiple brands, regions, or complex support organizations.
Less SMB-friendly packaging
The product is often adopted as part of a broader customer engagement suite, which can make it heavier than lightweight live chat tools. Smaller teams may find procurement, implementation, and administration more involved than simpler chat-first offerings. Organizations seeking a quick, standalone website chat widget may consider the overall footprint larger than needed.
Implementation complexity risk
Deployments that integrate routing, knowledge, and contact center workflows typically require configuration and stakeholder alignment. This can increase time-to-value compared with tools focused on minimal setup. Ongoing changes (routing rules, templates, automation) may also require specialized admin skills.
Automation depends on suite choices
Advanced automation and AI-driven experiences may depend on which eGain modules are licensed and how they are configured. Buyers evaluating chat primarily for conversational automation should validate what is included versus optional components. This can make feature comparisons harder than with products that bundle automation into a single, clearly scoped package.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Named user license | $25 per user / month | Real-time chat (text, audio, video), GenAI draft responses, cobrowse support, analytics; source lists price as "$25 /user /month" on product page. |
Seller details
eGain Corporation
Sunnyvale, CA, USA
1997
Public
https://www.egain.com/
https://x.com/eGain
https://www.linkedin.com/company/egain-corporation/
