CINNOX
Live chat software
Contact center software
Conversational support software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$20 per staff per month
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What is CINNOX
CINNOX is a cloud-based contact center and business communications platform that supports voice calling, messaging, and digital customer interactions. It is used by customer service and sales teams to manage inbound and outbound conversations across channels and to route work to agents. The product combines telephony features with chat-based engagement and agent tools, with deployment options that fit distributed teams. It is typically evaluated by organizations that want a single system for customer communications rather than separate chat and calling tools.
Omnichannel agent interaction handling
CINNOX supports handling customer conversations across voice and messaging-style channels within a unified agent experience. This can reduce context switching compared with using separate live chat and calling products. It also aligns with contact center use cases where teams need to manage multiple concurrent digital conversations. For organizations consolidating tools, this can simplify day-to-day operations.
Cloud telephony and routing focus
The platform is positioned around contact center operations, including call handling and agent workflow needs. This makes it a closer fit for teams that require telephony capabilities in addition to chat. Compared with products centered on marketing automation or CRM-first workflows, CINNOX is more directly aligned to service desk and call center requirements. It can be used to support both inbound support and outbound engagement.
Business communications consolidation
CINNOX combines customer engagement features with business calling and messaging, which can reduce the number of vendors needed for communications. This is useful for teams that want a single system for customer-facing interactions and internal coordination. Consolidation can also simplify administration, user provisioning, and policy management. It is particularly relevant for distributed or multi-site teams.
Limited public technical transparency
Publicly available documentation and detailed technical specifications can be harder to validate than with some larger, developer-first platforms. This may increase evaluation time for teams that need to confirm API depth, event models, or integration patterns before purchase. Buyers with strict security and compliance review processes may need additional vendor-provided materials. This can slow down procurement in regulated environments.
Integration ecosystem may vary
The breadth of prebuilt integrations and marketplace depth may be more limited than platforms that center on large app ecosystems. Organizations that rely on many third-party systems (CRM, help desk, data warehouse, identity providers) may need custom integration work. This can add implementation cost and ongoing maintenance. Fit depends on the specific systems already in use.
Not a CRM-first platform
CINNOX is primarily a communications and contact center product rather than a full CRM or marketing automation suite. Teams looking for advanced lead nurturing, campaign automation, or deep pipeline management may need to integrate a separate system. This can introduce data synchronization and reporting complexity. It is best evaluated as the engagement layer rather than the system of record.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Digital Commerce | Monthly: US$29 per staff/month; Yearly (billed annually): US$20 per staff/month | 3–20 licences (minimum 3 licences). Best for SMEs/start-ups. Includes live chat, web call, video, omnichannel messaging (FB Messenger, WhatsApp, WeChat, LINE), AI self-service & agent-assist, Q&A chatbot, 1K external contacts, 5GB media storage per licence, 30-day conversation/report history. Minimum subscription: 1 month. |
| Omnichannel Contact Center | Monthly: US$59 per staff/month; Yearly (billed annually): US$50 per staff/month | 5+ licences (minimum 5 licences, minimum 3-month subscription). Adds telephony (PSTN + IP), audio transcription, advanced routing, virtual numbers/SMS (add-ons), up to 50 destinations, 10K external contacts, 10GB media storage per licence, 180-day history. |
| The Ultimate CX Hub | Custom pricing — Get a quote | 10+ licences (minimum 10). Enterprise-grade features: BYOC SIP in/out, Salesforce integration, advanced security/compliance, 30GB media storage per licence, 365-day conversation/report history. Contact sales for pricing. |
Additional notes: Usage-based charges and add-ons apply for SMS, outbound/inbound calls (per-minute), virtual numbers, transcription, IVR, SIP trunking, logo removal, consultancy, etc. A free 14-day trial is offered (up to 3 user licences).
Seller details
CINNOX Limited
Hong Kong, China
Private
https://www.cinnox.com/
https://x.com/cinnox
https://www.linkedin.com/company/cinnox/
