WhosOn
Live chat software
Customer self-service software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$325 per month
Free TrialFree version
Small
Medium
Large
- Real estate and property management
- Information technology and software
- Professional services (engineering, legal, consulting, etc.)
What is WhosOn
WhosOn is a live chat and customer engagement platform used to handle website visitor conversations through real-time chat and related digital channels. It is typically used by customer service and sales teams to answer questions, qualify inquiries, and route conversations to the right agents. The product includes features such as chat routing, agent tools, and reporting, and it can be deployed in environments that require more control over data handling than purely SaaS-only tools. It is often positioned for organizations that want live chat alongside optional self-service and contact-center style workflows.
Multiple deployment options
WhosOn is available in deployment models that can support on-premises or private hosting requirements in addition to cloud use cases. This can be important for organizations with stricter data residency, security, or procurement constraints. In practice, this provides an alternative to chat tools that only offer multi-tenant SaaS. It also helps IT teams align the chat stack with internal governance policies.
Contact-center style routing
The platform supports operational features commonly needed in service environments, such as routing, queuing, and agent management workflows. These capabilities help teams distribute chats across agents and manage peak volumes more predictably. Compared with lighter-weight chat widgets, this can reduce manual triage. It also supports more structured handling of customer conversations.
Reporting and supervision tools
WhosOn includes reporting designed to track chat activity and agent performance. Supervisory capabilities can help managers monitor live conversations and review historical transcripts for quality and compliance. This supports continuous improvement and staffing decisions. It also provides a clearer audit trail than basic chat-only implementations.
Less all-in-one CRM
WhosOn focuses primarily on live chat and service workflows rather than providing a full marketing automation and CRM suite. Organizations that want email marketing, multi-step campaigns, and deep lead lifecycle management may need additional systems. This can increase integration and administration work. It may be less suitable as a single platform for end-to-end customer engagement.
Integration depth varies
While WhosOn supports integrations, the breadth and depth of prebuilt connectors can be more limited than platforms centered on large integration marketplaces. Some deployments may require custom work to connect identity, ticketing, or analytics systems. This can extend implementation timelines. Integration needs should be validated against the specific stack in use.
Self-service breadth depends on setup
Customer self-service capabilities (such as knowledge base and automated resolution flows) may require additional configuration and process design to deliver strong deflection outcomes. Organizations expecting turnkey self-service comparable to dedicated help center products may find gaps. The overall self-service experience can depend heavily on content quality and workflow design. Teams should plan for ongoing maintenance of self-service assets.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| WhosOn SmallTalk (Free edition) | Free — single user, one concurrent chat | Lightweight app for SMEs; basic chat features (chat button/custom greeting, stacked chat window, desktop notifications); no credit card required. (Official page: SmallTalk). |
| Tier 1 — On Premise | $65 per licence/month (billed yearly) | Up to 10k interactions/month; Min purchase of 5 licences; licences used by humans or chatbots; Standard Support. (On-prem pricing shown on official pricing page). |
| Tier 2 — On Premise | $78 per licence/month (billed yearly) | Up to 30k interactions/month; Min purchase of 5 licences; licences used by humans or chatbots; Standard Support. |
| Tier 3 — On Premise (Popular) | $90 per licence/month (billed yearly) | Up to 50k interactions/month; Min purchase of 5 licences; licences used by humans or chatbots; Standard Support. |
| Tier 4 — On Premise (Flexible) | $130 per licence/month (billed yearly) | Unlimited interactions/month; Min purchase of 25 licences; licences used by humans or chatbots; 24/7 support options available. |
Notes: The pricing page presents hosting and payment options (On-premise, Dedicated Cloud, Shared Cloud; Subscription or Perpetual licences). The explicit per‑licence prices above are what the WhosOn pricing page displays for the On‑Premise view; dedicated/cloud/perpetual pricing may vary and the vendor asks customers to contact sales for custom quotes or to "Contact us" for those options.
Seller details
Parker Software Limited
Nottingham, United Kingdom
1993
Private
https://www.whoson.com/
https://x.com/parkersoftware
https://www.linkedin.com/company/parker-software/
