Subiz Live Chat
Live chat software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$9.59 per agent per month
Free TrialFree version
Small
Medium
Large
- Real estate and property management
- Retail and wholesale
- Accommodation and food services
What is Subiz Live Chat
Subiz Live Chat is a website live chat and customer messaging tool used to engage visitors, capture leads, and support customers in real time. It is typically used by small to mid-sized teams in sales and customer support that need a chat widget, agent inbox, and basic customer context. The product focuses on web-based chat, contact capture, and conversation management, with optional automation and integrations to connect chat activity to other business systems.
Website chat and inbox
Provides a website chat widget and an agent inbox for handling visitor conversations. Teams can manage multiple chats, track conversation history, and follow up with contacts captured from chat. This fits common live-chat use cases such as pre-sales questions and first-line support.
Lead capture and profiling
Captures visitor details from chat interactions and can associate conversations with contact records. This helps teams qualify inbound inquiries and route follow-ups to sales or support. Compared with broader marketing platforms in the space, the focus stays on chat-driven lead capture rather than full campaign management.
Integrations for workflow handoff
Supports integrations to pass chat leads and conversation data to other tools used for CRM, email, or helpdesk workflows. This enables handoff from real-time chat to longer-cycle sales or support processes. Integration options reduce manual copy/paste when moving from chat to downstream systems.
Limited full-suite marketing depth
The product centers on live chat and messaging rather than end-to-end marketing automation. Organizations needing advanced segmentation, multi-step campaigns, and omnichannel orchestration may require additional systems. This can increase tool sprawl for teams looking for a single consolidated platform.
Reporting may be basic
Live chat tools often provide standard metrics (volume, response time, agent activity) but may not meet advanced analytics requirements. Teams that need custom dashboards, attribution modeling, or deep funnel reporting may find gaps. They may need to export data to BI tools for more complex analysis.
Scalability and governance constraints
Larger enterprises may require features such as granular role-based access control, audit trails, and complex routing rules. If these controls are limited, it can constrain use in regulated or multi-department environments. Organizations should validate administrative controls and data retention options during evaluation.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 — Free (limited features) | Subiz official site states a permanently available free package with some feature limitations compared to paid plans. cite |
| Standard | $9.59 per agent/month | Up to 100 concurrent chats; 3 triggers; 3 months chat history & analytics; 24/7 support. (Base price shown as per agent/month; vendor lists multi-month/annual discounts). cite |
| Advanced | $16.80 per agent/month | Up to 200 concurrent chats; unlimited triggers; 6 months chat history & analytics; 24/7 support. (Base price shown as per agent/month; vendor lists multi-month/annual discounts). cite |
