Enghouse IVR
Customer self-service software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$71 (USD) per concurrent agent
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Energy and utilities
- Banking and insurance
- Transportation and logistics
What is Enghouse IVR
Enghouse IVR is an interactive voice response (IVR) solution used to automate inbound call handling and enable phone-based customer self-service. It supports call routing, menu-driven information access, and integration with contact center workflows for organizations that manage customer service or support lines. The product is typically deployed as part of a broader telephony/contact center environment and is used by contact center administrators to design and manage call flows.
Strong telephony self-service focus
The product is purpose-built for voice self-service and inbound call automation, including menu navigation and routing logic. It fits organizations that need consistent handling of high call volumes before an agent is engaged. It aligns well with contact center operating models where IVR is a primary entry point for customers.
Integrates with contact center operations
Enghouse IVR is designed to work alongside contact center components such as queues, agent routing, and reporting. This helps teams connect self-service outcomes (e.g., intent selection) to downstream agent handling. It supports use cases where IVR containment and transfer context are important to operational performance.
Administrative control over call flows
The product supports centralized configuration and ongoing management of IVR menus and routing rules. This enables contact center or telecom administrators to maintain consistent customer journeys across lines of business. It is suited to environments that require governed change control for customer-facing call flows.
Voice channel centric
Enghouse IVR primarily addresses phone-based self-service rather than web chat, messaging, or in-app automation. Organizations pursuing a unified omnichannel self-service strategy may need additional products for digital channels. This can increase integration and administration overhead across channels.
Complexity for advanced use cases
More sophisticated call flows (e.g., deep integrations, dynamic personalization, or complex exception handling) can require specialized configuration and testing. This may increase reliance on experienced administrators or professional services. Implementation timelines can vary depending on telephony and back-end system dependencies.
Depends on surrounding stack
Capabilities and time-to-value depend on how the IVR is deployed within the broader telephony/contact center environment. Integrations with CRM, identity/verification, and knowledge sources may require additional connectors or custom work. Organizations with heterogeneous PBX/contact center stacks should validate compatibility early.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Voice | $71 (USD) per concurrent agent | Voice-only tier on CxEngage as listed on Enghouse site. Includes voice/voicemail and IVR capability (site text: "Per Concurrent Agent Price"). |
| Essentials | $91 (USD) per concurrent agent | Adds digital channels (2 channels listed on site) and IVR; per-concurrent-agent price shown on CxEngage page. |
| Complete | $131 (USD) per concurrent agent | Higher-tier CxEngage; includes additional channels/features (per Enghouse product page). |
| Ultimate | $161 (USD) per concurrent agent | Top-tier CxEngage with full channel support and capabilities; per-concurrent-agent price shown on site. |
Note: Enghouse also lists standalone IVR solutions (VoicePort / CircPort / Chatterbox / Communications Portal) on its Customer Self-Service / IVR product pages, but no public pricing for those standalone IVR offerings is published on the official Enghouse site; those pages direct visitors to request a demo or contact sales.
Seller details
Enghouse Systems Limited
Markham, Ontario, Canada
1984
Public
https://www.enghouse.com/
https://x.com/EnghouseSystems
https://www.linkedin.com/company/enghouse-systems/
