NobelBiz Voice Carrier Network
VoIP providers
Call center infrastructure (CCI) software
Contact center software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is NobelBiz Voice Carrier Network
NobelBiz Voice Carrier Network is a voice telecommunications carrier service used to deliver inbound and outbound calling for contact centers and business telephony. It provides PSTN connectivity (including DID provisioning and call termination/origination) that can be used standalone or alongside NobelBiz’s contact center applications. Typical users include contact centers and enterprises that need carrier-grade voice routes, number management, and call quality controls. The product is positioned as underlying voice infrastructure rather than a full agent desktop or CRM.
Carrier-grade voice connectivity
The product focuses on PSTN connectivity for inbound and outbound calling, which is a core dependency for contact center operations. It supports common carrier functions such as number provisioning and call routing/termination. This makes it suitable when an organization needs to separate telecom services from the contact center application layer. It can also serve as the voice layer for multiple calling applications.
Designed for contact centers
Unlike general-purpose business phone services, the offering is oriented toward contact center traffic patterns and operational requirements. It is typically used to support high-volume calling, queue-based operations, and geographically distributed calling needs. This alignment can reduce the need for additional telecom vendors when deploying contact center software. It also fits environments where voice quality and routing control are operational priorities.
Integrates with NobelBiz stack
NobelBiz Voice Carrier Network is commonly deployed with NobelBiz contact center products to provide an end-to-end voice path under a single vendor relationship. This can simplify troubleshooting across application and carrier layers compared with split-vendor setups. It also supports consistent configuration across NobelBiz components for numbers and routing. For teams already using NobelBiz software, this can reduce integration effort.
Not a full CCaaS
As a carrier network offering, it does not replace contact center software features such as omnichannel routing, agent desktop, WFM, or QA. Buyers still need a separate contact center platform if those capabilities are required. This can increase total solution complexity when compared with all-in-one contact center suites. It is best evaluated as infrastructure rather than an application.
Telecom procurement complexity
Carrier services typically involve regulatory, geographic coverage, and number-porting considerations that vary by country and region. Organizations may need to validate local availability, emergency calling requirements, and lead times for provisioning. These factors can slow deployments compared with purely software-based implementations. Ongoing telecom governance (numbers, compliance, billing) also remains necessary.
Limited public technical detail
Compared with some cloud telephony providers, publicly available documentation on routing options, APIs, and detailed SLAs may be less standardized or less visible. This can make early-stage technical evaluation harder without direct vendor engagement. Buyers may need to rely on sales engineering for specifics such as codec support, redundancy design, and quality monitoring. That can lengthen the selection process.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Voice Essentials | $85.00 per user/month (monthly displayed price; applies for a 25-user contract) | Includes NobelBiz Telecom Network, Voice Productivity Tools, Unified Agent & Supervisor Desktops, Inbound & Outbound Voice Interactions Suite, Open APIs, Compliance Tools, Dedicated Instances, Click to Call. |
| Advanced Interactions | $100.00 per user/month (monthly displayed price; applies for a 25-user contract) | Everything in Voice Essentials plus Email Management, Live Webchat, Web Callback, Conversational SMS. |
| Enterprise Interactions | $115.00 per user/month (monthly displayed price; applies for a 25-user contract) | Everything in Advanced Interactions plus Social Media channel suite (Facebook Messenger, WhatsApp, Twitter, Telegram). |
Usage-based / Voice Carrier Network (standalone): Pricing model: Custom / pay-as-you-go (carrier minutes) — NobelBiz does not publish standard per-minute or SKU rates on its public site. Official pages state Voice Carrier pricing is tailored to business requirements and prospective customers should contact NobelBiz for quotes. Free tier/trial: Not published on site. Example costs: Not provided on official site. Discount/options: NobelBiz advertises offers (e.g., "Unlock up to 18% savings" promotional offer) and states no long-term contracts and no minimum spending; detailed discounts and per-minute rates require contacting sales.
Notes: The NobelBiz OMNI+ subscription plans (above) include the "NobelBiz Telecom Network" as a bundled component; however, the vendor’s Voice Carrier Network (telephony/carrier services) when procured standalone is presented on the site as custom-priced (contact sales) with no public per-minute table or published pay-as-you-go SKUs.
Seller details
NobelBiz, Inc.
Irvine, CA, USA
2002
Private
https://www.nobelbiz.com/
https://x.com/nobelbiz
https://www.linkedin.com/company/nobelbiz/
