Feedbackly
Experience management software
Feedback analytics software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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€199 per month
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What is Feedbackly
Feedbackly is an experience management platform used to collect and analyze customer feedback across digital and in-person touchpoints. It supports use cases such as NPS/CSAT/CES surveys, on-site and in-app feedback collection, and location-based feedback for retail and service environments. The product combines feedback capture tools with dashboards and reporting to help teams monitor experience trends and route issues for follow-up. It is typically used by customer experience, marketing, and operations teams that need ongoing feedback programs rather than one-off research studies.
Multi-channel feedback collection
Feedbackly supports collecting feedback through multiple channels, including web and mobile touchpoints and in-store/location-based deployments. This helps organizations standardize measurement across different customer journeys. It is well-suited to businesses that need consistent feedback capture across many sites or service points.
Structured CX metrics support
The platform commonly supports standard experience metrics such as NPS, CSAT, and CES, enabling comparable reporting over time. This makes it easier to operationalize feedback programs and track changes after process or service updates. Teams can use these metrics to align stakeholders around a shared measurement framework.
Dashboards and trend reporting
Feedbackly provides analytics views and dashboards to summarize feedback and monitor trends. This supports ongoing experience monitoring rather than ad hoc analysis. Reporting helps teams identify recurring issues and prioritize operational improvements based on observed patterns.
Limited deep research workflows
Compared with platforms built for qualitative research repositories and synthesis, Feedbackly is more oriented toward structured feedback programs. Teams that need advanced tagging, evidence management, and research operations workflows may require additional tools. This can add complexity when combining survey feedback with broader user research data.
Customer success automation gaps
Relative to systems designed for customer success management, Feedbackly is less focused on lifecycle playbooks, health scoring, and renewal-focused workflows. Organizations looking to operationalize proactive retention motions may need integrations or separate tooling. This can create handoffs between feedback insights and account-level execution.
Integration depth varies by stack
The value of feedback analytics often depends on how well it connects to CRM, help desk, and data warehouse environments. Depending on the organization’s systems, integration coverage may require additional configuration or middleware. Limited integration depth can reduce the ability to close the loop and attribute experience changes to business outcomes.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Single | €249 per month (billed monthly) OR €199 per month (billed annually) | 5,000 responses/year; Unlimited touchpoints; 1 user; Survey & EVI® analytics; Text analytics; Basic integrations; Automated notifications; Live chat support; 1 CX Academy course. |
| Pro | €499 per month (billed monthly) OR €399 per month (billed annually) | 20,000 responses/year; Unlimited touchpoints; Unlimited users; Shareable dashboards; Metadata analytics; API integrations (additional cost may apply); Phone support; Personal Customer Success Manager; Multilevel user & team management; Uptime SLA; Enterprise-level data security. |
| Custom / Enterprise | Custom pricing (contact sales) | Scalable to larger needs: higher or unlimited response volumes, advanced analytics, customizable dashboards, dedicated Customer Success Manager, enterprise security and SLA. |
Seller details
Feedbackly Oy
Helsinki, Finland
2013
Private
https://www.feedbackly.com/
https://x.com/feedbackly
https://www.linkedin.com/company/feedbackly/
