Kapiche
Text analysis software
Enterprise feedback management software
Feedback analytics software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$1,060 per month
Free Trial unavailableFree version unavailable
Small
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Large
- Information technology and software
- Media and communications
- Professional services (engineering, legal, consulting, etc.)
What is Kapiche
Kapiche is a feedback analytics platform that applies natural language processing to unstructured customer feedback such as surveys, reviews, and contact center text. It is used by customer experience, insights, and analytics teams to identify drivers of satisfaction, emerging issues, and themes across large volumes of verbatim comments. The product emphasizes automated topic discovery and dashboards for exploring themes and linking them to metrics.
Automated theme and driver discovery
Kapiche focuses on extracting topics and themes from open-text feedback with limited manual tagging. It supports linking discovered themes to structured measures (for example, satisfaction or NPS-style scores) to help quantify impact. This can reduce analyst time compared with fully manual qualitative coding workflows.
Built for CX feedback workflows
The platform is oriented around common enterprise feedback use cases such as survey verbatims, reviews, and service interactions. It provides exploration and reporting views intended for business stakeholders, not only data scientists. This makes it suitable for operational teams that need recurring insight from ongoing feedback streams.
Handles large unstructured datasets
Kapiche is designed to process high volumes of text and consolidate feedback from multiple sources. It supports ongoing analysis as new feedback arrives rather than one-off research projects. This is useful for organizations that need continuous monitoring of customer sentiment and issues.
Less flexible for custom ML
Compared with broader analytics and AI platforms, Kapiche is more specialized around feedback text analytics. Organizations needing extensive model customization, feature engineering, or deployment of bespoke NLP pipelines may find the product limiting. Advanced data science workflows may require external tooling.
Integration depth varies by source
Value depends on reliably ingesting data from survey tools, review sites, and service platforms. Some connectors and data preparation steps may require configuration effort or professional services, especially for complex enterprise environments. Data governance and identity matching across sources may need additional work outside the product.
Qualitative research features limited
Kapiche is not primarily a qualitative research repository for end-to-end study management. Teams that need interview transcription management, collaborative coding, and research ops workflows may require complementary software. Its strengths are stronger in analytics and monitoring than in deep qualitative project workflows.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Bronze | $1,060 / month | 50,000 rows per project; 10 fields per project; CX Integration; Additional data source; 2 Creator seats; 5 Explorer seats; Unlimited Viewer seats; AI enrichment (eNPS/eCSAT/Emotions, Reason for Contact). |
| Silver | Talk to sales | 100,000 rows per project; 20 fields per project; CX Integration; 1 additional data source; 4 Creator seats; 10 Explorer seats; Unlimited Viewer seats; AI enrichment (eNPS/eCSAT/Emotions, Reason for Contact). |
| Gold | Talk to sales | 250,000 rows per project; 30 fields per project; CX Integration; 2 additional data sources; 6 Creator seats; 15 Explorer seats; Unlimited Viewer seats; AI enrichment (eNPS/eCSAT/Emotions, Reason for Contact); Single-tenant & custom enrichment options listed. |
| Customs (Custom/Enterprise) | Talk to sales | Custom rows/fields per project; CX Integration; Custom additional data sources; Custom Creator/Explorer seat counts; Unlimited Viewer seats; AI enrichment (eNPS/eCSAT/Emotions, Reason for Contact); Additional services: extra integrations, transcription, Agent QA, data hosting locality, export API, custom DPA/MSA, etc. |
Seller details
Kapiche Pty Ltd
Sydney, NSW, Australia
2016
Private
https://www.kapiche.com/
https://x.com/kapiche
https://www.linkedin.com/company/kapiche/
