Zuper
Field service management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$65 per user per month
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What is Zuper
Zuper is a field service management (FSM) platform used to manage work orders, scheduling and dispatch, technician mobile workflows, and customer communications. It targets service organizations that coordinate field technicians for installation, maintenance, and repair jobs. The product typically combines dispatching, forms/checklists, time and parts capture, and invoicing or billing handoffs, with integrations to common CRM and accounting systems. Zuper also provides customer-facing tools such as appointment booking and service status updates, depending on configuration.
End-to-end work order flow
Zuper supports core FSM processes from job creation through scheduling, dispatch, on-site execution, and job completion. It includes technician workflows for capturing notes, photos, signatures, and parts/labor details to improve job documentation. This reduces reliance on separate point tools for forms and field data capture.
Mobile app for technicians
Zuper provides mobile functionality designed for field technicians to view assignments, navigate to jobs, and complete service tasks. Mobile data capture (checklists, attachments, and customer sign-off) helps standardize service execution. This is particularly useful for teams that need consistent field reporting across many technicians.
Integrations and API connectivity
Zuper offers integrations and/or API-based connectivity to link FSM operations with upstream CRM and downstream billing/accounting processes. This supports common workflows such as syncing customers, assets, and service history, and pushing completed job data for invoicing. Integration capability helps organizations avoid duplicative data entry across systems.
Advanced planning depth varies
Organizations with complex scheduling constraints (multi-skill crews, strict SLAs, dense routing optimization, or large-scale dispatch operations) may find that advanced planning features require careful evaluation. Some scenarios may need additional configuration, third-party optimization, or process compromises. Fit depends on the complexity of service territories and dispatch rules.
Reporting may need customization
Out-of-the-box dashboards and reports may not cover all operational KPIs required by mature service organizations. Teams often need custom fields, tailored reports, or BI tooling to meet specific management and compliance needs. This can add implementation time compared with simpler, fixed-report tools.
Implementation effort for integrations
Connecting FSM data to CRM, ERP, or accounting systems can require mapping of customers, assets, price books, and service catalogs. If an organization has multiple systems or non-standard data models, integration work can become a project rather than a quick setup. Ongoing maintenance may be needed as upstream systems change.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | $65 per user/month (annual billing) | Manage one-off & recurring jobs; live technician tracking via mobile/desktop; customizable job notes, statuses & checklists; location intelligence & calendar-based scheduling. Optional add-ons (Zuper Pay, Customer Portal, Zuper Connect). |
| Core | $85 per user/month (annual billing) | All Starter features plus intelligent dispatching (recurring routes, service territories), optimized routing, multi-warehouse inventory with serial numbers, custom workflows, proposals & project management, asset lifecycle & digital contract management. |
| Premium | $105 per user/month (annual billing) | All Core features plus customizable dispatch boards (colors/icons), preventative maintenance & warranty tracking, advanced project management with progressive invoicing. |
Additional notes: Professional services (onboarding/integrations/configuration) require separate scoping. Zuper Connect add-on: starting at $199/month. Zuper Pay has transaction and terminal fees (see provider docs).
Seller details
Zuper, Inc.
Seattle, WA, USA
2018
Private
https://www.zuper.co/
https://x.com/zuperfsm
https://www.linkedin.com/company/zuper/
