GorillaDesk
Field service management software
Online appointment scheduling software
Cleaning services software
Pest control software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$49 per route per month
Free Trial
Free version unavailable
Small
Medium
Large
- Agriculture, fishing, and forestry
- Real estate and property management
- Accommodation and food services
What is GorillaDesk
GorillaDesk is a field service management platform designed for recurring service businesses such as pest control and cleaning companies. It supports scheduling and dispatch, customer management, invoicing and payments, and technician workflows in the field. The product emphasizes route-based scheduling and recurring service plans, with customer communications and online booking options to reduce manual coordination.
Built for recurring service routes
GorillaDesk centers workflows around recurring jobs, service plans, and route optimization, which aligns well with pest control and cleaning operations. Dispatchers can build technician schedules with route context rather than treating each job as a one-off appointment. This reduces the need for custom configuration that broader ERP or general CRM suites often require for route-based field work.
End-to-end job to invoice flow
The platform connects scheduling, job completion, and invoicing so office staff and technicians work from the same job record. It supports collecting payments and managing customer billing for repeat services, which helps reduce separate tools for scheduling and accounting tasks. This integrated flow is typically simpler to operate than assembling multiple point solutions for forms, scheduling, and billing.
Customer-facing scheduling and messaging
GorillaDesk includes online booking and customer communication features that support appointment confirmation and service reminders. These capabilities help service businesses reduce inbound calls and manual follow-ups. Compared with generic form builders or mapping-only tools, it provides more purpose-built customer scheduling and service notifications tied to field operations.
Less suited to complex enterprises
GorillaDesk is oriented toward small to mid-sized field service teams with repeatable service workflows. Organizations that need advanced enterprise capabilities—such as complex asset management, multi-entity financials, or highly customized process automation—may find limitations. In those cases, broader enterprise platforms or highly extensible workflow engines can be a better fit.
Integration depth can vary
While the product covers core field service functions, integration requirements (accounting, CRM, marketing, data warehouse, or custom apps) can drive additional evaluation. Some businesses may need middleware or custom work to achieve end-to-end data consistency across systems. Companies with strict integration standards should validate available APIs, webhooks, and supported connectors for their stack.
Advanced mobility and analytics limits
Field teams that require sophisticated offline-first mobile workflows, complex inspections, or highly configurable forms may find the mobile and data-capture depth less extensive than specialized mobility platforms. Similarly, organizations needing advanced BI modeling or large-scale reporting may need to export data to external analytics tools. These gaps matter most for teams with heavy compliance, auditing, or multi-step service checklists.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | $49 per month per route (monthly) | Client Manager (CRM), Scheduling & Dispatching, Route Planning, Invoicing & Payments, Quotes & Estimates, Credit Card Processing, Mobile App. Starts at $49/month for the first schedule; Intercom documentation states additional schedules incur an extra $50/month each. Unlimited admin/manager users. |
| Pro | $99 per month per route (monthly) | Everything in Basic plus QuickBooks Sync, Subscription Billing, Route Optimization, Customer Portal, Review Generation, Documents & eSignatures, Device Tracking. Starts at $99/month for the first schedule; Intercom documentation states additional schedules incur an extra $50/month each. |
| Growth | $149 per month per route (monthly) | Everything in Pro plus Dynamic Estimates, Estimate Packages, Drive Time, Job Magnet, Sales Pipeline, Smart View, larger file attachments (up to 100 MB). Listed as "starting at $149/month" for the first schedule; Intercom documentation does not explicitly list the per-additional-schedule price for Growth (see notes). |
Notes:
- GorillaDesk charges per "route"/schedule (a schedule assigned to a technician) rather than per user; unlimited admins/managers are included. (official docs).
- SMS/texting is an add-on: renting a local SMS number is $5/month plus purchase of bulk SMS packages.
- VoIP is a separate paid add-on with its own tiers (examples from official VoIP docs: Basic $65/mo for 1 user (+$45 per additional user); Pro $95/mo for 1 user (+$45 per additional user); Growth $275/mo for 1 user (+$65 per additional user)).
