FieldAware by GPS Insight
Field service management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is FieldAware by GPS Insight
FieldAware by GPS Insight is a cloud-based field service management (FSM) platform for scheduling, dispatching, and managing work orders for mobile service teams. It supports field technicians with mobile workflows for job details, checklists, time capture, and customer sign-off, and provides office staff with visibility into job status and technician activity. The product is commonly used by service organizations that need to coordinate technicians across multiple locations and standardize service processes. As part of GPS Insight, it can be positioned alongside fleet/telematics capabilities for organizations that also manage vehicles and driver behavior.
End-to-end work order workflow
The platform covers core FSM functions such as work order creation, scheduling/dispatch, technician mobile execution, and job completion. It supports capturing service details in the field (notes, forms/checklists, photos, signatures) to reduce reliance on paper processes. These capabilities align with common requirements for service operations that need consistent job documentation and status tracking.
Mobile-first technician experience
Field technicians can access assigned jobs, customer/site information, and task steps from a mobile app. Mobile data capture (including timestamps and completion details) helps improve the accuracy of service records and reduces after-the-fact administrative entry. This is particularly useful for teams with high job volume and distributed technicians.
Operational visibility and reporting
Dispatchers and managers can monitor job progress and technician activity through centralized dashboards and reporting. Standardized status updates and captured field data support operational reviews such as backlog, completion rates, and service history. This helps service leaders identify process bottlenecks and improve coordination between office and field teams.
Integration depth varies by stack
Organizations often need FSM to integrate tightly with accounting/ERP, CRM, and inventory systems. FieldAware’s fit depends on the specific back-office applications in use and the available connectors or APIs for those systems. Buyers should validate required integrations (e.g., customer master data, invoicing, parts usage) in a proof of concept.
May require configuration effort
FSM deployments typically involve configuring workflows, forms, statuses, and permission models to match service processes. FieldAware can require upfront setup to reflect job types, SLAs, and technician procedures, especially for multi-branch operations. Teams should plan for change management and training to ensure consistent field adoption.
Not a full ERP replacement
While it supports service execution, FieldAware is not positioned as a complete enterprise suite for finance, procurement, and advanced inventory planning. Companies seeking a single system for end-to-end enterprise management may need additional systems alongside it. This can increase overall solution complexity and ongoing administration.
Plan & Pricing
No public pricing tiers or subscription plans are published on the vendor's official website. FieldAware (FieldAware by GPS Insight) requires prospective customers to contact sales or request a demo/quote for pricing. See notes below for official evidence.
(Official site directs users to Get a Demo / Contact Sales pages and the Master Services Agreement indicates pricing is provided via a Quote and that GPS Insight offers demo/free trial versions.)
Seller details
GPS Insight
Scottsdale, Arizona, US
2004
Private
https://www.gpsinsight.com/
https://x.com/GPSInsight
https://www.linkedin.com/company/gps-insight/
