Synchroteam
Field service management software
Workforce management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Synchroteam and its alternatives fit your requirements.
$39 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Construction
- Real estate and property management
- Energy and utilities
What is Synchroteam
Synchroteam is a cloud-based field service management application used to plan, dispatch, and track service work performed by mobile technicians. It supports work order management, scheduling, customer and asset information, and mobile execution with job status updates. The product is typically used by small to mid-sized service organizations that need technician mobility, basic inventory/parts tracking, and service reporting. It is offered as a SaaS product with web and mobile apps.
Core FSM workflow coverage
Synchroteam supports the main field service lifecycle from ticket creation through scheduling, on-site execution, and job completion. Technicians can capture job details in the field, including notes and customer sign-off, and sync updates back to the office. This makes it suitable for organizations that need an end-to-end FSM tool without deploying a broader ERP or CRM suite.
Mobile-first technician execution
The mobile app is designed for technicians to view assigned jobs, update statuses, and record service activity while on site. This reduces reliance on paper processes and improves timeliness of job updates. Mobile execution features are a key requirement in this category and are central to Synchroteam’s use case.
Scheduling and dispatch tools
Synchroteam includes dispatching and scheduling capabilities to assign work to technicians and manage daily workloads. It supports visibility into job progress and technician activity to help coordinators adjust plans during the day. For many SMB field teams, these tools cover common operational needs without requiring complex workforce optimization modules.
Limited enterprise-scale depth
Compared with platforms commonly used in large enterprises, Synchroteam typically offers fewer advanced capabilities for complex service organizations. Examples can include sophisticated service contract management, multi-entity governance, or highly granular role-based controls. Organizations with global, multi-division service operations may require additional systems or customization.
Integration ecosystem constraints
Synchroteam can integrate with other business systems, but its ecosystem is generally narrower than larger suite vendors and platform-centric products. This can increase effort when connecting to ERP, CRM, accounting, or data warehouse environments. Buyers should validate available connectors, API coverage, and ongoing maintenance requirements for integrations.
Reporting and analytics limitations
Operational reporting is available, but advanced analytics and highly customizable dashboards may be less extensive than analytics-first or platform-based alternatives. Teams that require complex KPI modeling, cross-system reporting, or embedded BI may need external tooling. This can add cost and complexity for organizations with mature performance management requirements.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Standard | $39 per user/month (billed annually) or $49 per user/month (billed monthly) | Includes all features except Route Optimization; per-user login (mobile worker license includes access from one device); first administrator account is free (requires one paid mobile worker account); 14-day free trial; QuickBooks Online 2-way sync; free setup & training. |
| Premium | $64 per user/month (billed annually) or $79 per user/month (billed monthly) | Includes all features (includes Route Optimization); per-user login (mobile worker license includes access from one device); first administrator account is free (requires one paid mobile worker account); 14-day free trial; QuickBooks Online 2-way sync; free setup & training. |
Seller details
Synchroteam
Paris, France
2008
Private
https://www.synchroteam.com/
https://x.com/synchroteam
https://www.linkedin.com/company/synchroteam
