ServiceFolder
Field service management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$25 per user per month
Free TrialFree version
Small
Medium
Large
- Agriculture, fishing, and forestry
- Construction
- Accommodation and food services
What is ServiceFolder
ServiceFolder is a field service management (FSM) platform used to manage service requests, scheduling/dispatch, work orders, and customer information for service businesses. It targets small to mid-sized field service organizations that need to coordinate technicians, track job status, and standardize service workflows. The product typically combines CRM-style customer records with operational tools such as job scheduling, invoicing, and reporting in a single system.
End-to-end service workflow
ServiceFolder covers common FSM processes including customer management, job/work order tracking, scheduling/dispatch, and billing-related activities. This reduces the need to stitch together separate tools for CRM, scheduling, and service operations. For organizations seeking a single system of record for field service, this breadth can simplify day-to-day administration.
Customer and asset history
The platform maintains customer records and service history that technicians and office staff can reference when handling repeat visits. This supports more consistent service delivery and helps teams diagnose issues using prior job context. Centralized history is particularly useful for businesses with recurring maintenance or contract-based service.
Operational visibility and reporting
ServiceFolder provides dashboards and reports to monitor job status, technician activity, and service performance. This helps managers identify bottlenecks such as overdue work orders or scheduling gaps. Compared with general-purpose form or workflow tools, FSM-oriented reporting aligns more directly to service operations.
Integration depth may vary
Integration options and prebuilt connectors may be more limited than those offered by larger enterprise platforms in the same space. Organizations with complex ERP/accounting, CPQ, or advanced CRM requirements may need custom integration work. This can increase implementation effort and ongoing maintenance.
Advanced optimization features
Some FSM suites emphasize sophisticated routing, capacity planning, and automated scheduling optimization. ServiceFolder may not match the depth of those specialized optimization capabilities for high-volume dispatch environments. Teams with strict SLA-driven scheduling or multi-constraint planning should validate fit through a detailed pilot.
Enterprise governance considerations
Large enterprises often require granular security controls, extensive auditability, and configurable approval workflows across multiple business units. Depending on edition and deployment, ServiceFolder may require additional configuration or process workarounds to meet these governance needs. Buyers should confirm role-based access, audit logs, and compliance support against internal standards.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Silver (Free) | $0 per month / $0 per year — 1 free user | Core job & work-order management, asset/equipment tracking, invoicing & quotes, mobile technician app. Max users: 1. "Free forever" tier shown on official pricing page. |
| Diamond | $25.00 per user/month (monthly) — $250 per user/year (annual; "Save 2 months") | All Silver features plus per-user paid plan. Annual discount available. Add-on modules: Inventory, Purchase, Projects. Branch add-on: $30 per branch/month. Payments via Stripe or bank transfer. No-contracts; cancel anytime. |
