Hiplink
Proactive notification software
IT alerting software
Emergency notification software
Emergency software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$79 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Healthcare and life sciences
- Energy and utilities
- Public sector and nonprofit organizations
What is Hiplink
Hiplink is an IT alerting and notification platform used to route and escalate operational alerts to on-call staff across multiple communication channels. It supports IT operations, NOC/SOC teams, and business continuity stakeholders who need reliable delivery, acknowledgements, and escalation workflows. The product focuses on integrating with monitoring and ticketing sources and coordinating response through rules-based routing, on-call schedules, and reporting. It is commonly deployed for incident response, service availability events, and time-sensitive operational communications.
Multi-channel alert delivery
Hiplink supports sending notifications through multiple channels such as SMS/text, voice calls, email, and mobile/push, which helps reach recipients when one channel is unavailable. It can use acknowledgements and retries to improve the likelihood that an alert is received and acted on. This multi-channel approach aligns with common IT alerting requirements where delivery assurance matters more than conversational messaging.
Escalation and on-call workflows
The platform provides rules-based routing, escalation paths, and on-call scheduling to ensure alerts reach the correct responder. It supports acknowledgement-based escalation so incidents can automatically move to the next contact if no response occurs. These capabilities fit operational use cases where teams need structured, auditable response processes rather than ad-hoc messaging.
Integrations for event ingestion
Hiplink is designed to ingest events from monitoring and operational systems and convert them into actionable notifications. This integration-centric model reduces manual steps compared with tools focused primarily on outbound messaging campaigns. It also enables consistent alert formatting, routing, and reporting across different alert sources.
Limited customer engagement features
Hiplink is oriented toward operational alerting and incident response rather than marketing or customer engagement workflows. Organizations looking for rich two-way customer conversations, segmentation, or campaign automation may find the feature set less aligned. In practice, teams often pair IT alerting tools with separate customer messaging platforms for those needs.
UI and setup complexity risk
Rules, schedules, escalation policies, and integrations can require careful configuration to match real on-call processes. For smaller teams, the administrative overhead may feel heavy compared with simpler broadcast notification tools. Implementation typically benefits from clear governance around alert sources, routing rules, and ownership.
Emergency management depth varies
While Hiplink can support emergency notifications, some organizations require broader emergency management capabilities such as incident command structures, mass public alerting compliance, or advanced geo-targeting. Depending on edition and deployment, those specialized requirements may require additional modules or complementary systems. Buyers should validate emergency notification features against their regulatory and continuity requirements.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | Starting at $79/Month | Message history with custom reporting; Unlimited device groups; Manual message sending; User-level access permissions; Self-healing system monitoring; Compatible with all messaging protocols; Built-in backup module; Application-level logging. |
| Intermediate | Price not listed (Book a Demo) | Includes all Basic features; LDAP Lite for SSO; Departments for compartmentalized messaging; Integration technologies for 3rd-party automated messaging; Mobile app for secure/encrypted messaging; Opt-in notification module. |
| Advanced | Contact Sales | Includes all Intermediate features; Quota send capabilities; Message templates; LDAP Advanced; Message filtering & transformation; Mass notification via IPAWS or GIS; Complex/bi-directional 3rd-party integrations; Advanced voice message delivery & interaction. |
Seller details
Hiplink Software
Piscataway, New Jersey, United States
1996
Private
https://www.hiplink.com/
https://www.linkedin.com/company/hiplink-software
