Blitzz
Remote video support software
Remote support software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Blitzz and its alternatives fit your requirements.
$15 per agent per month
Free Trial
Free version unavailable
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Medium
Large
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What is Blitzz
Blitzz is a remote video support platform that lets service teams assist customers through live video calls, visual guidance, and session documentation. It is used by contact centers and field service organizations to troubleshoot issues, perform remote inspections, and guide customers through tasks using a mobile device camera. The product typically emphasizes browser-based joining for customers and agent-side tools for capturing images, notes, and session records for follow-up and compliance.
Customer joins via web link
Blitzz commonly supports customer participation through a link-based session, reducing the need for end users to install a dedicated app. This can lower friction for one-time support interactions and improve reach across consumer devices. It also aligns with common remote video support workflows where speed to connect matters more than persistent device management.
Visual guidance for troubleshooting
The platform focuses on camera-based support, enabling agents to see the customer environment and provide step-by-step guidance. This is well suited to use cases like device setup, damage assessment, and basic diagnostics where screen sharing alone is insufficient. Visual context can reduce miscommunication compared with voice-only support.
Session capture and documentation
Blitzz typically includes tools to capture photos, notes, and other artifacts during a session for case records. This supports operational needs such as quality review, training, and audit trails. It also helps teams hand off cases or follow up without requiring the customer to repeat information.
Limited deep device control
Remote video support products generally do not provide the same level of unattended access and system-level control as traditional remote support tools. If a use case requires full remote desktop control, background services, or device fleet management, Blitzz may need to be paired with other tooling. This can add complexity to support operations.
AR and advanced overlays vary
Capabilities such as persistent AR annotations, 3D guidance, and advanced spatial tracking differ widely across products in this category. If a program depends on sophisticated AR workflows for technicians, Blitzz may not match the depth of more AR-centric offerings. Buyers typically need a proof-of-concept to validate annotation and guidance requirements.
Integrations may require validation
Remote support deployments often depend on integrations with CRM, ITSM, and contact center platforms for routing, identity, and case logging. The breadth and maturity of Blitzz integrations can vary by target stack and may require custom work or middleware. Organizations should confirm available connectors, APIs, and data retention controls during evaluation.
Plan & Pricing
Blitzz Concierge
| Plan | Price | Key features & notes |
|---|---|---|
| Professional | $175 per month (billed annually) — includes first 5 users (5-user minimum). Additional users $35 per user/month. | No-app customer access, HD zoom, OCR/text capture, live pointers, screenshots & markup, screenshare. Start Free 14‑Day Trial. |
| Enterprise | Custom / Contact sales | Usage-based / volume pricing, SSO/advanced security, custom storage & retention, dedicated support, custom SLA. 14‑Day Free Trial available. |
Blitzz Inspect
| Plan | Price | Key features & notes |
|---|---|---|
| Professional | $334 per month (billed annually) | No-app needed, 600 inspection credits/year, date/time & geo stamping, SMS/Email/WhatsApp invites, screenshare and image capture/markup. 14‑Days Free Trial. |
| Enterprise | Custom / Contact sales | Usage-based pricing for large deployments, advanced admin controls, custom storage, call recording (add‑on), enterprise security. 14‑Days Free Trial available. |
Blitzz Co‑browse
| Plan | Price | Key features & notes |
|---|---|---|
| Cobrowse for Browser | $15 per month per agent (billed annually) | Browser-only cobrowse, live cursor & annotation, high-res screen sharing, secure session control. Trial/demo available on request. |
| Cobrowse Everywhere (Browser + Mobile SDK) | $25 per month per agent (billed annually) | Browser + mobile SDK, unified web & in-app cobrowse, session insights, integrations and SDK access. Trial/demo available on request. |
Notes:
- All pricing above sourced from Blitzz official site (blitzz.co) pricing pages for Concierge, Inspect, and Co‑browse.
- Enterprise editions require contacting sales for custom/usage-based quotes.
