FCM
Travel management software
Expense management software
Travel & expense software
Accounting & finance software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is FCM
FCM is a corporate travel management platform and travel management company (TMC) service offering used to book, manage, and support business travel. It targets mid-market and enterprise organizations that need policy controls, traveler tracking, and agent-assisted service for complex itineraries. The offering typically combines an online booking experience with 24/7 travel agent support, reporting, and duty-of-care capabilities. Expense management is commonly handled through integrations with third-party expense and ERP/accounting systems rather than being the sole core module.
Full-service TMC support model
FCM provides managed travel services in addition to online booking, which supports complex travel needs such as multi-leg international itineraries and changes. This model can reduce internal workload for travel teams that would otherwise handle exceptions and disruptions. It also supports organizations that require human-assisted service alongside self-service booking.
Policy and program controls
FCM supports corporate travel policy enforcement through booking workflows, preferred supplier programs, and approval structures. This helps standardize travel behavior and improve compliance reporting for travel managers. Program controls are typically paired with analytics to monitor spend, savings levers, and supplier performance.
Duty of care capabilities
FCM commonly includes traveler tracking and risk-related workflows to support duty-of-care requirements. These features help organizations locate travelers, communicate during disruptions, and document response actions. This is particularly relevant for regulated industries and global travel programs.
Expense is not core
Although FCM participates in travel-and-expense programs, its core strength is travel management rather than native expense management. Organizations often need separate expense software and accounting/ERP integrations to complete the end-to-end T&E process. This can add vendor coordination and implementation effort compared with more unified T&E suites.
Implementation varies by region
Service delivery, supplier content, and feature availability can vary by country due to local market differences and operational models. Global organizations may need to validate consistency of support hours, language coverage, and content sources across regions. This can affect standardization for multinational travel programs.
Complexity for smaller teams
The managed-travel approach and program configuration can be more than what small companies need if they primarily want lightweight self-serve booking and simple expense capture. Smaller teams may find the administrative setup and ongoing program management heavier than simpler tools. Fit depends on travel volume, policy complexity, and support expectations.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| FCM Travel (core corporate travel management – global) | Custom pricing — contact sales | FCM’s official site does not publish a standard public price; enterprise/travel-management services are quoted per-client. Contact sales for a proposal. Sources: FCM site (contact/enquiry forms, booking terms). |
| Arrivon by FCM — Starter | 59 SEK per active traveller / month | Nordic offering (Arrivon) — basic plan: first-class support, access to FCM deals, uses Arrivon booking platform. (Published on Arrivon by FCM official pricing page). |
| Arrivon by FCM — Professional | 99 SEK per active traveller / month | Adds pre-payment, invoicing & reporting, approval/policy settings, traveller tracking, CO2 reporting. (Published on Arrivon pricing page). |
| Arrivon by FCM — Premium | Customised pricing (contact us) | Dedicated account manager, SSO, extensive reporting, HR feed, optimized supplier agreements. (Published on Arrivon pricing page). |
Seller details
Flight Centre Travel Group
Brisbane, Queensland, Australia
1981
Public
https://www.fcm.travel/
https://x.com/FCMTravel
https://www.linkedin.com/company/fcm-travel-solutions
