Everbridge 360 (Critical Event Management)
Occupational health and safety (OHS) software
Business continuity management software
Operational risk management software
Emergency notification software
Clinical communication and collaboration software
Protective intelligence platforms
Critical event management (CEM) platforms software
Emergency management software
Emergency medical services software
Citizen engagement software
Environmental, quality and safety management software
Health care software
Health care operations software
Public safety software
Public sector software
Emergency software
EMS management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Everbridge 360 (Critical Event Management)
Everbridge 360 (Critical Event Management) is a critical event management platform used to prepare for, respond to, and recover from disruptive events through coordinated communications and operational workflows. It supports use cases such as mass notification, incident management, duty-of-care for employees, and coordination with public safety and emergency management stakeholders. The platform combines alerting, incident collaboration, and location-aware targeting to help organizations manage events across multiple sites and populations.
Multi-channel mass notification
The product supports sending alerts across multiple channels (for example, voice, SMS, email, and mobile app push) to reach different audiences during time-sensitive events. It is designed for high-volume outbound communications and targeted delivery based on groups and locations. This aligns well with organizations that need a single system for employee, resident, or stakeholder notifications across many sites.
Incident management workflows
Everbridge 360 includes incident response capabilities that help teams coordinate tasks, escalation, and status tracking during an event. It centralizes situational updates and communications so responders and business leaders can work from a shared operational picture. This is a differentiator versus tools that focus primarily on EHS recordkeeping or standalone alerting without structured response workflows.
Location-aware targeting and mapping
The platform uses location data to support geo-targeted alerting and operational coordination for impacted areas. This is useful for public sector and enterprise scenarios where the affected population changes dynamically (e.g., weather, facility incidents, or regional disruptions). Mapping and geofencing features help reduce over-notification by narrowing messages to relevant recipients.
Not a full EHS suite
While it supports safety-related communications and response coordination, it is not primarily an environmental, health, and safety management system for audits, inspections, industrial hygiene, or long-term corrective action programs. Organizations that need deep EHS/QMS functionality often require a separate system of record. Integration may be needed to connect incident communications with EHS case management and compliance reporting.
Implementation and governance effort
Effective use typically requires upfront work to configure templates, escalation rules, roles, and incident playbooks. Maintaining accurate contact data, location data, and group membership can require ongoing operational ownership. Without strong governance, organizations may experience inconsistent alerting practices or outdated recipient lists.
Complexity for smaller teams
The breadth of modules and configuration options can be more than smaller organizations need for basic emergency notification. Teams with limited IT or security resources may find administration and integration work challenging. In such cases, a simpler notification-only tool may be easier to deploy and operate.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Everbridge 360 Core | Not listed on official site — contact Everbridge / Sales | Mass notification, two‑way communication, polling, auto‑generated content, mobile app messaging, basic alert management (positioned for large teams). See product overview and Core feature matrix on Everbridge site. |
| Everbridge 360 Professional | Not listed on official site — contact Everbridge / Sales | Adds advanced communication tools, mobile safety features, enhanced risk intelligence and alert management (positioned for multiple teams). Refer to Professional product page and downloadable benefit matrix. |
| Everbridge 360 Enterprise | Not listed on official site — contact Everbridge / Sales | Full CEM platform with advanced analytics, enhanced automation, global scalability, and enterprise features (positioned for global enterprises). Contact sales for custom deployment and pricing. |
Notes: The Everbridge official site presents Everbridge 360 in three packages (Core, Professional, Enterprise) and directs visitors to request a demo or contact sales. No public per‑user or per‑month pricing, nor fixed plan rates, are listed on the vendor's product or solution pages. The site does, however, advertise a separate Risk Intelligence free trial (see Everbridge "Why Everbridge" page).
Seller details
Everbridge, Inc.
Burlington, Massachusetts, USA
2002
Private
https://www.everbridge.com/
https://x.com/everbridge
https://www.linkedin.com/company/everbridge/
