Kaseware
Investigation management software
Protective intelligence platforms
Emergency medical services software
Crime analytics software
Police records management system (RMS)
Public safety software
Law enforcement software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$1,960 per month
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- Public sector and nonprofit organizations
- Agriculture, fishing, and forestry
- Transportation and logistics
What is Kaseware
Kaseware is an investigation and case management platform used by law enforcement, corporate security, and public sector teams to manage investigations, incidents, and related records. It centralizes case intake, evidence and document handling, tasking, and reporting to support end-to-end investigative workflows. The platform emphasizes configurable forms/workflows, role-based access controls, and auditability to support compliance and chain-of-custody requirements. Deployments are commonly used for internal investigations, protective intelligence, and multi-agency collaboration scenarios.
Configurable case workflows
Kaseware supports configurable case types, forms, and workflow steps to match different investigative processes. This helps teams standardize intake, triage, assignments, and approvals without forcing a single rigid template. Configuration can reduce reliance on separate tools for different investigation programs. It is particularly useful for organizations running multiple investigation disciplines under one system.
Evidence and audit controls
The product includes role-based permissions and audit logging to track access and changes to case records. These controls support governance needs common in investigative and public safety environments. Centralized storage for case artifacts reduces fragmentation across email, shared drives, and spreadsheets. This can simplify internal reviews and defensibility of investigative actions.
Reporting and analytics outputs
Kaseware provides reporting capabilities to summarize case volumes, statuses, and outcomes across teams and time periods. Structured data capture enables trend analysis and operational dashboards for management oversight. This is valuable where leadership needs consistent metrics across multiple investigative units. It can also support information sharing by producing standardized reports for stakeholders.
Implementation and configuration effort
Because the platform is highly configurable, initial setup typically requires careful requirements definition, data modeling, and workflow design. Organizations may need vendor professional services or experienced administrators to reach a stable configuration. This can extend time-to-value compared with simpler, out-of-the-box tools. Ongoing governance is often needed to prevent configuration sprawl.
Integration dependency for ecosystems
Many customers will need integrations with identity providers, email, document repositories, CAD/RMS, or analytics tools to fit existing operating environments. The depth of integration can vary by deployment and may require custom work. Without these connections, users may still duplicate data entry across systems. Integration planning becomes a key part of the project scope.
Learning curve for investigators
The breadth of features (case management, evidence handling, reporting, permissions) can create a learning curve for occasional users. Teams may need role-based training and standardized operating procedures to ensure consistent data entry. If adoption is uneven, reporting quality and analytics outputs can suffer. User experience can also depend on how well the organization configures screens and workflows.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Kaseware Essentials | $98 per user/month (monthly billing shown) — minimum subscription: 20 users | Case, dispatch, and process management; 10 GB pooled storage per user; standard support and all upgrades; hosting options (TX-RAMP, US/EU Commercial & GovCloud); SSO available for a one-time service charge; professional services included; 24/7 support not available; data migration for a one-time fee. |
| Kaseware Insights | $152 per user/month — minimum subscription: 20 users | Advanced investigations management and analytics; includes same baseline services as Essentials (10 GB pooled storage, standard support, hosting options, professional services); 24/7 support not available; additional analytics and investigation features. |
| Kaseware Connections | $207 per user/month — minimum subscription: 40 users | Integrated end-to-end platform (most popular); includes broader integrations and mobile apps, same baseline services; 24/7 support available; additional capabilities for dispatch, evidence, and integrations. |
| Kaseware Enterprise | Custom / Contact sales | Enterprise security and safety operating system; customizable hosting (public, private, self-managed), enhanced security and support options (24/7 available), tailored storage and services; pricing by quote. |
Seller details
Kaseware, Inc.
Denver, Colorado, USA (reported)
Private
https://www.kaseware.com/
https://x.com/kaseware
https://www.linkedin.com/company/kaseware/
