SmartSuite
Workforce management software
Time & attendance software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$36 per month
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- Real estate and property management
What is SmartSuite
SmartSuite is a cloud-based work management platform that combines databases, forms, task tracking, and workflow automation to help teams plan and run operational processes. It is used by operations, project, and cross-functional teams to manage requests, approvals, and recurring work with configurable records and views. The product emphasizes no-code configuration (tables, relationships, automations) and collaboration features rather than purpose-built labor forecasting or contact-center scheduling. It can support workforce-related workflows, but it is not a dedicated time clock or scheduling engine in the same way as specialized workforce management suites.
Flexible no-code data model
SmartSuite supports custom tables, fields, relationships, and multiple views (e.g., grid, calendar, kanban) to model operational processes. This flexibility helps teams adapt the system to different workforce workflows such as shift requests, coverage tracking, or onboarding checklists. Compared with purpose-built WFM tools, it provides broader configurability for nonstandard processes. It also reduces reliance on engineering for many workflow changes.
Workflow automation and approvals
The platform includes automation capabilities to route work, trigger notifications, and manage approvals based on record changes. This is useful for workforce operations processes like time-off requests, policy acknowledgments, or exception handling. Automations can standardize steps and reduce manual follow-up. It is better suited to process orchestration than to algorithmic scheduling optimization.
Collaboration and visibility features
SmartSuite provides commenting, assignments, and shared workspaces to coordinate across managers and frontline support teams. Centralized records and dashboards can improve visibility into staffing-related requests and operational status. This can complement specialized WFM systems by handling surrounding processes and documentation. It is particularly relevant for teams that need a single system to track work items and related data.
Not a dedicated time clock
SmartSuite is not primarily designed as a time & attendance system with native punch capture, geofencing, kiosk mode, or labor compliance features. Organizations needing certified time capture, break rules, and payroll-grade audit trails may require a specialized time & attendance product. SmartSuite can track time-related data as records, but that is different from a purpose-built clocking workflow. This can increase configuration effort and operational risk for regulated environments.
Limited WFM optimization depth
Dedicated workforce management suites often include forecasting, intraday management, adherence, and schedule optimization features. SmartSuite focuses on configurable work management rather than staffing algorithms and real-time adherence controls. For contact-center or high-volume shift environments, this may leave gaps in planning and performance management. Teams may need additional tools for forecasting and schedule generation.
Integrations vary by use case
Workforce and time systems commonly require deep integrations with HRIS, payroll, identity, and communications tools. SmartSuite supports integrations and automation, but the availability and depth of specific connectors can vary by environment and may require third-party middleware. This can add implementation time for organizations with complex system landscapes. Data governance and role-based access design may also require careful setup for workforce scenarios.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 per user/month | 3 users; 5 solutions; 1,000 records per solution; 100 MB file storage; 14 days recycle bin; 100 automations/month; 100 API transactions/month. |
| Team | $12 per user/month (annual) or $15 per user/month (monthly) | Minimum 3 billable users; Unlimited solutions; up to 5,000 records per solution; 50 GB file storage; 30 days recycle bin; 5,000 automations/month; 5,000 API transactions/month. |
| Professional | $30 per user/month (annual) or $34 per user/month (monthly) | Minimum 5 billable users; Unlimited solutions; up to 100,000 records per solution (50,000 per table); 100 GB file storage; 45 days recycle bin; 50,000 automations/month; 50,000 API transactions/month; Folders; Gmail and Outlook integrations; Advanced permissions; Two-factor authentication; SmartSuite AI. |
| Enterprise | $45 per user/month (annual) or $50 per user/month (monthly) | Minimum 10 billable users; Unlimited solutions; up to 400,000 records per solution (150,000 per table); 500 GB file storage; 60 days recycle bin; 250,000 automations/month; 250,000 API transactions/month; SSO; SCIM user provisioning; SCIM-synced user groups; Audit logs; IP address restrictions; Data Loss Prevention (DLP); European data residency; Premium support. |
| Signature | Custom pricing | Fully tailored plan for very large/custom needs; contact sales for pricing and limits (usage-based for >250,000 automations/API calls). |
