Infor HR Service Delivery
Rewards and incentives software
Knowledge base software
Onboarding software
Offboarding software
HR case management software
HR service delivery software
Knowledge management software
Recruiting software
Talent acquisition suites software
Talent management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Infor HR Service Delivery
Infor HR Service Delivery is an HR service delivery and case management product used to manage employee HR requests, knowledge articles, and HR service workflows through a centralized portal. It targets HR shared services teams and HR operations groups that need consistent intake, routing, and resolution of HR inquiries across regions and business units. The product typically combines case management, a knowledge base, and service catalog-style request handling, and it is often deployed alongside broader Infor HCM/ERP environments.
HR case intake and routing
Supports structured capture of employee requests and HR inquiries and routes them to the appropriate HR team or specialist. Case records help standardize triage, assignment, and resolution steps across common HR processes. This is useful for HR shared services models that need consistent handling and auditability of HR interactions.
Knowledge base for self-service
Provides a knowledge base to publish HR policies, FAQs, and process guidance for employee self-service. This can reduce repetitive inquiries by deflecting common questions to searchable articles. Knowledge content can also be used by HR agents to improve consistency of responses.
Fits Infor enterprise ecosystem
Aligns with organizations that already use Infor enterprise applications and want HR service delivery integrated with their existing vendor stack. This can simplify vendor management and support models compared with assembling multiple point solutions. It can also reduce integration effort when HR data and workflows already reside in Infor systems.
Not a rewards-first platform
Although it may support HR processes that touch recognition or incentives, it is not primarily designed as a dedicated rewards and incentives system. Organizations with complex reward catalogs, gifting logistics, or incentive program administration may need a specialized tool. This can increase the number of systems involved for end-to-end rewards operations.
Implementation and configuration effort
HR service delivery tools typically require upfront design of categories, workflows, SLAs, and knowledge governance to be effective. Organizations should plan for process mapping, change management, and ongoing content maintenance. Without this operational ownership, adoption and case deflection can be limited.
Recruiting and TA scope limited
While it can support HR requests related to hiring (e.g., onboarding tasks or HR inquiries), it is not a full recruiting or talent acquisition suite by itself. Candidate sourcing, pipeline management, and interview workflows generally require a dedicated ATS or TA suite. Buyers may need additional products to cover end-to-end recruiting.
Seller details
Infor
New York, NY, USA
2002
Subsidiary
https://www.infor.com/
https://x.com/infor
https://www.linkedin.com/company/infor/
