FaceUp
Complaint management software
Investigation management software
Employee engagement software
HR case management software
Whistleblowing software
Survey software
Talent management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$99 per month
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What is FaceUp
FaceUp is a whistleblowing and internal reporting platform used by organizations to collect, triage, and investigate employee concerns such as ethics, compliance, harassment, and workplace issues. It supports anonymous and identified reporting, two-way communication with reporters, and case workflows for investigation teams. The product is typically used by compliance, HR, legal, and ethics functions that need an auditable process for intake and follow-up. It also extends into employee feedback and engagement use cases through structured forms and surveys.
Anonymous reporting with dialogue
FaceUp supports anonymous submissions and enables follow-up questions through a secure, two-way messaging channel. This helps investigation teams clarify details without forcing reporter identification. The approach aligns with common whistleblowing program requirements where confidentiality and continued communication are necessary. It is a practical differentiator versus general-purpose ticketing tools that are not designed around anonymity.
Case and investigation workflows
The platform provides case management capabilities to log reports, assign owners, track status, and document actions taken. This supports consistent handling of sensitive HR and compliance matters and creates an audit trail for internal governance. Investigation teams can standardize intake categories and workflows rather than adapting customer-service oriented help desk processes. This is useful for organizations that need repeatable investigation procedures.
Multi-channel intake options
FaceUp typically supports multiple reporting channels (for example, web forms and other configured intake methods) to accommodate different employee access patterns. Centralizing intake reduces fragmentation across email inboxes and ad hoc spreadsheets. It also helps organizations route reports to the right function (HR, compliance, legal) based on topic and location. This is a common requirement for global or multi-site employers.
Not a full help desk
FaceUp is purpose-built for whistleblowing and internal cases rather than broad customer service or IT support operations. Organizations looking for omnichannel customer contact center features, large-scale ticket automation, or deep SLA tooling may find it less suitable. Integrations and workflows may not match the breadth expected from mature service desk ecosystems. Some teams may still need a separate platform for external customer support.
Limited talent management depth
While it can support employee feedback and engagement workflows, FaceUp is not primarily a talent management suite. Capabilities such as performance reviews, compensation planning, learning management, and succession planning are typically outside its core scope. Companies expecting end-to-end HRIS or talent lifecycle management may need additional systems. This can increase administrative overhead across HR tools.
Implementation depends on policy design
Effective use requires clear internal policies for triage, escalation, investigation roles, and retention rules. Without well-defined processes, organizations may struggle to configure categories, permissions, and response timelines appropriately. This is especially relevant for regulated environments where documentation standards are strict. The software cannot replace governance decisions required for compliant case handling.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | $99 per month (monthly billing, excl. VAT) — shown for up to 150 employees; annual billing available at -30% | One anonymous online reporting form; secure case management with audit trail; encrypted two-way communication with reporters; reporting dashboard; up to 5 administrators. Add-ons (extra admins, phone numbers, hotline) billed separately. |
| Professional | $169 per month (monthly billing, excl. VAT) — shown for up to 150 employees; annual billing available at -30% | Everything in Starter, plus unlimited reporting forms and channels; case management across multiple workflows; advanced reporting and analytics; native integrations; up to 10 administrators. |
| Enterprise | Custom pricing (contact sales) | Everything in Professional, plus unlimited administrators, Single Sign-On (SSO), advanced security and permission management, multi-entity/multi-country support, dedicated enterprise onboarding and support. |
Notes: Prices displayed on FaceUp's pricing page are shown for the "up to 150 employees" tier; the vendor provides additional employee-size bands (up to 500, 1000, 2000, 3500, and over 3500) with corresponding pricing. FaceUp offers optional add-ons (live hotline, automated hotline, phone numbers, extra administration seats) that are charged separately.
Seller details
FaceUp Technology s.r.o.
Prague, Czech Republic
Private
https://www.faceup.com/
https://www.linkedin.com/company/faceup/
