ISL Online
Remote desktop software
Remote support software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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€29.90 per user per month
Free Trial
Free version unavailable
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- Transportation and logistics
- Professional services (engineering, legal, consulting, etc.)
- Arts, entertainment, and recreation
What is ISL Online
ISL Online is a remote support and remote access platform used to connect to and control Windows, macOS, and Linux computers, as well as provide attended support sessions. It targets IT support teams, help desks, and service providers that need secure remote troubleshooting, file transfer, and session management. The product is offered as a cloud service or as a self-hosted deployment, with options for branding and integration into support workflows.
Cloud or self-hosted deployment
ISL Online supports both vendor-hosted cloud and on-premises/self-hosted installation models. This helps organizations align remote support with internal security, data residency, or network segmentation requirements. Self-hosting can be useful for regulated environments that prefer to keep session infrastructure under their own control.
Cross-platform remote control
The platform supports remote control across common desktop operating systems, including Windows, macOS, and Linux. It also supports typical support tasks such as file transfer and remote session collaboration. This makes it suitable for mixed-device environments where support teams need a single tool for multiple OS types.
Support-team workflow features
ISL Online includes capabilities commonly required by help desks, such as technician/operator management and session handling for attended support. It also provides options for customization/branding for customer-facing support experiences. These features fit managed service providers and internal IT teams that standardize on a consistent support process.
Feature depth varies by module
ISL Online is positioned as a suite (remote support, remote access, and related components), and capabilities can differ depending on which modules are licensed and deployed. Organizations may need to validate that specific requirements (for example, advanced endpoint management or broader IT operations tooling) are covered without additional products. This can add evaluation time compared with platforms that bundle more adjacent IT functions.
Self-hosting adds operational work
While self-hosting can address governance needs, it also introduces infrastructure and maintenance responsibilities. Teams must plan for server sizing, updates, backups, monitoring, and high availability if required. For smaller IT teams, the operational overhead may outweigh the benefits versus a fully managed cloud service.
Integrations require validation
Organizations often expect tight integration with ticketing, identity providers, and support workflows. ISL Online offers integration options, but the breadth and depth of prebuilt connectors can vary by environment and may require configuration or custom work. Buyers should confirm integration coverage for their specific ITSM/CRM and SSO standards during a pilot.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | Price not listed on pricing page / contact sales | Cloud license; 1 licensed user; 10 managed devices; mobile device support; connect via RDP; email invite; custom deployment link. (Starter row on official pricing page shows no visible numeric price.) |
| Standard | €29.90 per user/month (billed yearly) | Cloud license; typically shown as Standard plan on ISL Online: 40 licensed users (base), 1000 managed devices; mobile device support; connect via RDP; user management; device permissions; standard customization. (Price shown on ISL Online comparison/blog content; billed monthly but displayed as per month, billed yearly.) |
| Premium | €49.90 per user/month (billed yearly) | Cloud license; unlimited licensed users & devices (fair-usage initial limits apply); mobile device support; connect via RDP; advanced customization; SSO/SAML; premium support. |
| Self-Hosted (Server license) | €39.90 per user/month (billed yearly) | On-premises/server license; everything in Standard plus on-premises hosting and SSO/SAML (price shown on ISL Online blog content). |
| Enterprise (Managed Private Cloud) | €89.90 per user/month (starts at MPC-20; billed yearly) | Managed Private Cloud (single-tenant) — unlimited users/devices; advanced customization; SSO/SAML; premium support; account manager; licenses start at 20 concurrent users (MPC-20). Price shown on ISL Online blog/enterprise pages. |
Seller details
ISL Online
Ljubljana, Slovenia
2003
Private
https://www.islonline.com/
https://x.com/islonline
https://www.linkedin.com/company/isl-online
