SolarWinds DameWare Remote Support
Remote desktop software
Remote support software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$520 one-time per technician license
Free Trial
Free version unavailable
Small
Medium
Large
- Public sector and nonprofit organizations
- Energy and utilities
- Professional services (engineering, legal, consulting, etc.)
What is SolarWinds DameWare Remote Support
SolarWinds DameWare Remote Support is a remote support tool used by IT service desks and administrators to connect to end-user Windows and macOS devices for troubleshooting and maintenance. It supports attended and unattended sessions, remote control, and common technician workflows such as chat and file transfer. The product is commonly deployed in on-premises environments and can integrate with Windows administration features such as Active Directory and remote management utilities.
Strong Windows admin integration
DameWare Remote Support aligns closely with Windows-centric IT operations, including integration with Active Directory environments. It supports common administrative tasks that technicians perform alongside remote control, reducing context switching. This makes it a practical fit for internal IT teams managing domain-joined endpoints. It is often used where Windows tooling and permissions models are already established.
Designed for help desk workflows
The product includes features typically needed for support sessions, such as technician-to-user communication and file transfer. It supports unattended access scenarios for maintenance outside user hours. Session handling is oriented toward troubleshooting and remediation rather than general-purpose remote work. This focus can simplify adoption for service desk teams compared with broader remote access suites.
On-prem deployment option
DameWare can be deployed and operated in customer-controlled infrastructure, which can be important for organizations with strict data residency or network segmentation requirements. On-prem operation can also reduce dependency on external cloud relay services for connectivity. This can be beneficial in regulated environments or where outbound connectivity is constrained. It provides an alternative to cloud-first remote support offerings.
Less cloud-native experience
Organizations that prefer browser-based technician consoles and cloud-managed provisioning may find the product less aligned with cloud-first operating models. Some competing tools emphasize lightweight deployment and web-first workflows. On-prem deployment can increase the operational burden for upgrades, backups, and availability. This can be a drawback for small teams without dedicated infrastructure support.
Cross-platform depth varies
While it supports macOS endpoints, the product is primarily oriented around Windows administration patterns. Environments with substantial Linux, mobile, or mixed-OS support requirements may need additional tools. Feature parity and management workflows can be less consistent across non-Windows platforms. This can limit standardization for heterogeneous fleets.
Licensing and scaling complexity
Remote support products in this category often require careful licensing alignment to technician counts, endpoint counts, and feature tiers, and DameWare is no exception. As usage grows across multiple teams, tracking entitlements and standardizing configurations can become more complex. Larger deployments may also require more planning for infrastructure sizing and access controls. These factors can add overhead compared with simpler per-user SaaS models.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Per-technician perpetual license | Starts at $520 (USD) (one-time, starting price) | No monthly fees; connect to unlimited end devices; 14-day fully functional free trial available; purchase/Get a quote via SolarWinds site. |
Seller details
SolarWinds Worldwide, LLC
Austin, Texas, USA
1999
Private
https://www.solarwinds.com/
https://x.com/solarwinds
https://www.linkedin.com/company/solarwinds/
