Remote Utilities
Remote desktop software
Remote support software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$99 per concurrent user
Free TrialFree version
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- Agriculture, fishing, and forestry
- Information technology and software
- Transportation and logistics
What is Remote Utilities
Remote Utilities is a remote access and remote support platform used by IT teams and managed service providers to connect to Windows endpoints over the internet or LAN. It provides attended and unattended access through a Viewer console, an Agent for on-demand sessions, and a Host component installed on managed devices. The product supports self-hosted deployment via an on-premises relay/server as well as vendor-hosted connectivity, which can be relevant for organizations with data residency or internal network requirements.
Flexible deployment options
Remote Utilities supports both vendor-hosted connectivity and self-hosted infrastructure using an on-premises server/relay. This allows organizations to keep remote access traffic and authentication flows within their own environment when required. It also supports LAN-only scenarios for internal helpdesk use cases.
Windows-focused admin tooling
The platform is designed primarily for Windows endpoint management and includes a centralized Viewer console for organizing and launching sessions. It supports unattended access via the Host component and ad-hoc support via an Agent module. This packaging aligns with common IT support workflows such as maintaining a device list, grouping endpoints, and initiating different connection modes.
Broad remote control feature set
Remote Utilities includes multiple connection modes beyond basic screen control, such as file transfer and remote task/administration functions (availability depends on configuration and endpoint permissions). These capabilities can reduce the need to switch tools during troubleshooting. The product also supports address book management for handling many endpoints.
Limited non-Windows coverage
Remote Utilities is primarily oriented around Windows endpoints, which can be a constraint for mixed OS environments. Organizations with significant macOS, Linux, iOS, or Android support requirements may need additional tools. This can increase operational complexity for cross-platform helpdesks.
Interface and workflow complexity
The Viewer/Host/Agent model and the number of connection modes can require more initial setup and operator training than simpler remote support tools. Administrators may need to spend time standardizing deployment, permissions, and address book practices. This can slow early rollout for small teams without dedicated IT operations.
Ecosystem and integrations vary
Compared with some products in this category, Remote Utilities typically offers fewer out-of-the-box integrations with PSA/ticketing, identity providers, and endpoint management suites. Integration needs may require custom processes or manual workflows. For MSPs, this can affect automation and reporting consistency across clients.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| FREE | $0 (one-time) | Free for business & personal use; up to 10 controlled devices; community support; no session time limit; no ads. |
| STARTER | $99 / concurrent user (one-time) | 20 controlled devices per concurrent user; personalized support; digitally signed MSI; no connection alert; one-time purchase for current major version; volume discounts available. |
| PLUS | $249 / concurrent user (one-time) | 50 controlled devices per concurrent user; personalized support; digitally signed MSI; no connection alert; one-time purchase for current major version; volume discounts available. |
| PRO | $499 / concurrent user (one-time) | Unlimited controlled devices per concurrent user; personalized support; digitally signed MSI; no connection alert; one-time purchase for current major version; volume discounts available. |
| SITE | $12,000 per organization (one-time) | Unlimited concurrent users and unlimited controlled devices for the organization; personalized support; digitally signed MSI; no connection alert; contact sales for purchase. |
Notes: Licenses are one-time purchases (not subscriptions) for the current major version; upgrade/update policy applies; PayPro Global is the merchant of record; VAT/taxes may apply.
