Ericom Connect Enterprise
Remote desktop software
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- Ease of use
- Ease of management
- Quality of support
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What is Ericom Connect Enterprise
Ericom Connect Enterprise is a remote access and application publishing platform that provides browser-based access to Windows desktops and applications. It is used by IT teams to deliver remote desktops, remote application sessions, and secure access to internal resources for employees and contractors. The product commonly deploys on Windows Server with RDS and can be delivered through HTML5 clients to reduce endpoint client installation requirements. It is typically positioned for organizations that want centralized session hosting and policy control rather than ad-hoc remote support.
Browser-based HTML5 access
Provides remote desktop and application access through an HTML5 web client, which can reduce the need to install and maintain native clients on endpoints. This can simplify access for contractors, BYOD scenarios, and locked-down devices. It also supports use cases where users need quick access from multiple device types. In practice, this approach can lower friction for occasional users compared with tools that rely primarily on installed agents.
RDS-style app publishing
Supports publishing individual applications as well as full desktops, aligning with Windows Remote Desktop Services-style delivery models. This helps organizations provide least-privilege access by exposing only required apps instead of full machine control. Centralized hosting can also simplify patching and data residency because execution occurs on managed servers. This is useful for shared workstation environments and task-based access.
Centralized access governance
Focuses on centralized session delivery where administrators can manage access policies, session behavior, and user entitlements from the server side. This model fits environments that need consistent controls across many users rather than one-off remote control sessions. It can integrate into enterprise authentication and network architectures typical of internal application delivery. The result is a more controlled access pattern than lightweight remote access tools designed primarily for individual endpoints.
Heavier infrastructure footprint
Typically requires server-side components and Windows/RDS-aligned infrastructure, which increases deployment and operational complexity compared with simpler remote access tools. Organizations may need to plan for capacity, high availability, and session host management. This can raise total effort for small teams that only need occasional remote control. It is less “turnkey” than agent-based remote access products.
Not optimized for helpdesk
The product’s core design centers on delivering hosted desktops/apps rather than technician-to-endpoint support workflows. Features commonly expected in dedicated support tools (e.g., rapid ad-hoc session initiation, technician collaboration, deep endpoint tooling) may require additional configuration or complementary products. This can make it a less direct fit for MSP-style support operations. Buyers focused on remote support should validate workflow coverage.
Performance varies by workload
HTML5/browser-based remoting can be sensitive to network conditions and may not match native-client performance for graphics-intensive or latency-sensitive workloads. User experience depends on server sizing, codec settings, and WAN quality. Organizations with high-motion graphics, CAD, or real-time media use cases should test in representative conditions. Some scenarios may require alternative delivery approaches or client options.
Seller details
Ericom Software Ltd.
Closter, New Jersey, United States
1993
Private
https://www.ericom.com/
https://x.com/ericom
https://www.linkedin.com/company/ericom-software
